Role Overview & Mandate
Executive Summary
Are you looking for a business that's serious about Customer Service? Are you passionate about delivering world class service in a B2B...
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Are you looking for a business that's serious about Customer Service? Are you passionate about delivering world class service in a B2B environment? If so come and join a leading global business in health and hygiene, delivering to major retailers and pharmacies across the UK & ROI.
This 14 month fixed term contract is offered with a hybrid working pattern (3 days onsite – 2 days offsite). onsite days you will be located at our brand new office based Didsbury Tower, Didsbury, South Manchester.
About the Role
We are looking for someone who is keen to make a difference by joining our existing Customer Service team. The position is within the Consumer Goods business unit, which delivers tissue and personal care products to retailers and pharmacies across UK & ROI. Our key brands include household names such as Cushelle, Plenty, Tena and Bodyform . The Customer Service team are at the front of the business, supporting our sales agenda by the management of customer orders and deliveries, as well as developing relationships with our key customer contacts. The role covers all aspects of the Order to Cash Process from order capture to invoice generation. In this role you will report to the Customer Service Team Leader, as part of the wider Logistics and Customer Service Team.
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
What You Will Do
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards (order to billing)
- Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately (after sales)
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints
- May make standard calculations to accurately compile and report statistics
- Enter data into databases or other computerized systems to maintain up-to-date customer records to track the status of orders, deliveries or activities and/or generate sales reports and statistics.
Please note that the role requires some weekend working. The current level required is Sat & Sun mornings (approx. 8-12), 1 weekend out of 7, on a rota basis, with one day time off in lieu given the following week.
Who You Are
You are passionate about good customer service, and can talk about what good looks like. You will also be highly flexible with a solutions focused approach. Additional attributes we are looking for include:
Essential:
- Minimum of 5 GCSEs at grade 5 / C including math's and English, or equivalent qualification
- A passion for delivering strong customer service together with demonstrable experience in a customer focused role
- Strong IT literacy, ideally with a working knowledge of Microsoft office products
- The ability to work well under pressure ensuring deadlines are met and outcomes tracked
- A logical and methodical approach to problem solving
- Strong communication skills – both verbal and written, in English
- The ability to work both independently and as part of a team.
Desirable:
- Proven experience of B2B customer service role.
What We Can Offer You
pension with up to 10% employer contribution
bonus earning potential
holidays starting at 27 days plus bank holidays
private medical insurance
staff product
Essity Rewards (online and in-store shopping discounts) or Products you will love along with deals and discounts for you and the family through our Essity Rewards website
And numerous other local incentives
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
At Essity, we embrace the individual and recognise the remarkable power that can be harnessed when different ideas, backgrounds, experiences and perspective come together. If you apply for a job at Essity, you can be sure that the only criteria we consider for selection is professional experience, qualifications, key job-related attributes and working values.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.
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Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
