Telephone Agent

Job title

Closing Date: 24th March 2023
Position Ref: BH925

Location: Edinburgh/Blended working /Home

Salary: £20,008/This is a Grade 5 position

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role

• The Telephone Agent role sits in a team that administers energy saving loans and grants for individuals and small businesses.
• You will strive to provide a world class service and make the process of getting a grant or loan as easy as possible for applicants.

What you’ll do

• You will take inbound calls and make pro-active outbound calls to answer customer enquiries about their loan and grant applications and claims.
• You will deliver excellent customer service to high quality standards to support loan and grant applicants.
• Answering enquiries within specified service levels

What you’ll bring

• Proven track record of delivering excellent customer service
• Excellent telephone and customer care skills with an ability to communicate effectively by telephone with a range of audiences including vulnerable customers
• Experience of handling customer complaints and first call resolution

This is a permanent position, and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more info.

For more information, please see job description below.

Applications close 5pm, 24th March 2023.

To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

Find out more about our commitment to creating a diverse, inclusive and equitable workplace here.

If you think you may need some additional support or reasonable adjustments made to any part of the application/recruitment process, please get in touch

Due to current restrictions on office capacity the majority of our staff are working from home. Will we be happy to discuss how we are managing this and the transition to a blended working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Job Types: Full-time, Permanent

Salary: £20,008.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in leith

Application deadline: 24/03/2023
Reference ID: BH 925