Official Specifications
Role Overview & Mandate
Executive Summary
Duties/Responsibilities The provision of Escorting service for staff, contractors and visitors to...
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Duties/Responsibilities
The provision of Escorting service for staff, contractors and visitors to facilitate the safe and secure movement of people, goods and services in and around the client site.
- To receive and make welcome all visitors to the site ensuring they are correctly hosted and not allowed to unescorted (security clearance dependant).
- To liaise with Front of House/Reception colleagues, site security office and services requestor to deliver a site chaperone service in line with security requirements.
- To ensure all vehicles used in the undertaking of the chaperone service are maintained, clean and in excellent operational condition, reporting any defects line manager.
- To assist mobility impaired visitors with transportation and access on, off and around site
- To remain with and in the line of sight of person/s under chaperone until they are safely delivered to and under escort of suitably security cleared personnel/visitor host.
- Develop an understanding of EMCOR and the client in order to improve personal contribution to the company and all staff interacted with that will increase operational output and performance of the Front of House Chaperone service.
- To provide additional support by way of chaperone services in order that EMCOR can undertake maintenance, project or tasks that enhance the overall contract service provision.
- To carry out all reasonable tasks that may be requested from time to time by the client or EMCOR management.
- To provide site chaperone services in line with contract Service Hallmarks and Customer Service Policy
- To always uphold and promote the good name of EMCOR.
- To contribute towards, further development and implement the ONE TEAM EMCOR objectives.
- Be an ambassador of the EMCOR Group (UK) plc.
- To follow EMCOR’s Code of Conduct and comply with the Client’s company rules and maintain ahigh standard of discipline.
- To carry out other duties as may be reasonably requested from time-to-time by EMCOR Group(UK) plc
Person Specification
- Smart, presentable appearance
- Excellent interpersonal and communication skills
- Use of own initiative
- Full UK Driving licence with no endorsements.
- Personable, approachable and able to work as part of a multi-functional team.
- Proven track record within customer service and/or similar role
- Well organised with the ability to prioritise.
- High Level of understanding of customer service excellence and the ability to deliver quality service.
- The ability to attain and retain security clearance to SC level.
Benefits
Additional Benefits
- Additional Site Allowance - up to £4,000 per annum (dependent upon certain roles)
- 25 days holidays + Bank holidays - Plus additional 26 days off, due to Site work pattern on a 9-day fortnight
- Overtime available – Mon-Fri = flat rate. Sat/Sun = x1.5.
- Holiday Buy Scheme - up to 5 days
- Company Pension - Auto enrol.
- Company sick pay
- Industry leading Maternity & Paternity Policies Real Living Wage Employer
- Refer a Friend -
- Professional training – suited to your role - Site Allowance of up to £4,000 per annum (on certain roles)
- Extensive Learning & Development opportunities - including opportunities for progression.
- Discount Shopping, Gym, Days Out
- Bike To Work Scheme
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health - Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards
- x11 RoSPA Awards for Health & Safety achievements in 2022
- Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
- Stable employer with long-term prospects on the contract
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