Fully Remote - Inbound Sales Advisor

Customer Support Sales Advisor

Competitive salary: £21,500 per year, plus OTE bonus of £4,800 per annum

Contract: Permanent, full time

The role you’ll do:

As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you’ll see that customers get a great experience, with problems resolved first time. Using your expert sales skills to give added peace of mind, you will up-sell other products to our customers that best suit their needs. Underpinned by delivering excellent service during conversations, you will truly ensure our customers worlds are kept running.

Day-to-day, you’ll:

· Use your expert knowledge and brilliant communication skills to share new products that they might like.

· Aim to deal with customers’ queries or issues then and there.

· Build rapport with customers, get to know their individual needs and put their interests first.

· What else to expect:

In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.

You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.

We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need:

· A solid background in targeted sales or customer service

· A driven mindset with strong sales skills and a love for hitting targets

· Proven experience of working autonomously or in a home-based position

· Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed

· A team player committed to creating an excellent customer experience

· Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:

· Comprehensive training with clearly defined career progression opportunities

· Regular incentives with amazing prizes to be won

· Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave

· Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

· Pension scheme – matched employer contributions up to 5% of basic salary

· Life assurance – employer funded cover of 4x basic salary

· Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

· Salary Finance – access to savings and borrowing through payroll

· Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles

· Travel Loans – interest free loans to help spread the cost of annual travel tickets

· Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

· Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

· OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

· Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

· Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

· Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Job Types: Full-time, Permanent

Salary: From £21,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Life insurance
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: Remote

Reference ID: INDSA