Official Specifications
Role Overview & Mandate
Executive Summary
Customer Service Advisor Job Req ID: 15005...
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Customer Service Advisor
Job Req ID: 15005
Posting Date: 19 May 2023
Function: EE Contact Centres
Location:
Contact Centre (EE), Newcastle, United Kingdom
Salary: 21,408.00
Job Description
Job Description
Where: EE North Tyneside (Cobalt Business Park)
Hours: Full Time 37.5 hours per week
Salary: £21,408 plus regular bonuses
Hourly rate: £10.98
The Role
Here at EE two things matter to us the most, our customers and our people. Our Advisors are at the heart of everything we do. Your role would be to receive calls from our customers who have contacted us with a range of different questions and queries about their EE products, bills and everything inbetween. With an Empathetic Outlook, a can-do attitude and a great knack for problem solving, it’ll be down to you to listen to problems and help find solutions that ensures a happy outcome – making our customers relationships are stronger than ever and helping us on our mission to become the best for service.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You're What We're Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What's In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of £21,408, plus incentives throughout the year
- Our Smart working model which supports you to create a flexible working routine that works for you
- Discounts on our EE and BT products
- Gym membership discounts
- Discounts off attractions for the family all year round
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
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