Customer Support Advisor

We’re easyfundraising, the largest charity website in the UK. We provide a free service to charities and good causes across the UK enabling them to raise money through internet shopping and have raised over £45million!

easyfundraising.org.uk is the UK’s leading feel good shopping site – offering charities and other good causes the chance to raise free donations every time their supporters shop online. With over 3,800 retailers on board, including Amazon, John Lewis, Argos, M&S, Tesco, Asda, Expedia, ebay, Sky and many more, donations can be raise on everything from hats to holidays. Since launching in 2007, there are now over 140,000 active good causes registered with easyfundraising, from schools and local community groups, to national charities and 1.8 million registered supporters!

You could be involved in something BIG and help give millions back to good causes along the way! To date easyfundraising has raised over £45 million for good causes across the UK, but that’s just the beginning…



We offer employees an excellent modern working environment including a break out area with free breakfast. We also offer competitive salaries, 25 days holiday & duvet days, pension scheme, private medical insurance, annual development budget, annual donation bonus and childcare vouchers amongst other benefits. It’s also a fantastic opportunity to work in a fun relaxed working environment in the heart of picturesque Lichfield city centre or at our central London office.

Position:

We are looking for an experienced Customer Support Agent to join our amazing Team. Our users will call on you to help them raise money and as first line support you will need to be a good listener and do your best work when helping others.

Our users raise money by internet shopping so as well as having brilliant customer service skills you will also need to be tech savvy.

We are looking for resilient candidates who will go out of their way to ensure our users are able to raise donations for their causes. Get it right and you can help a cause raise hundreds of pounds!

This is a full time permanent role and we are based in Lichfield.

Requirements:

To be successful you should have excellent written communication skills, and proven customer support experience. You should be comfortable using a customer service / helpdesk system, and if you have used live chat that would be even better!

There will be the need for some outbound calling. We would love it if you have experience in this but more important is the confidence to speak to our users about our product, getting satisfaction from knowing you have helped them to use easyfundraising successfully.

You should consider yourself a problem solver and have the curiosity to find the root cause of issues and take pride in resolving them.

Please read the job description for more information.

Other information:

Employee wellbeing is very important to us. Some of the wellbeing benefits working for easyfundraising include our Hybrid Working Policy, allowing you the flexibility to work from home for 3 days a week as well as an Employee Assistance Program and Private Medical Insurance.

Salary £20k - £23k depending on experience