Role Overview & Mandate
Executive Summary
Job Ref: DOM1099 Branch: Hampton by Hilton, London City Location: Hampton by Hilton, London City...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Dominus Group, the London-based property developer and investment group, is looking for a pre-opening Reception Supervisor to join their new site, Hampton by Hilton London City, in the historic Aldgate.
Responding to strong demand for the Hampton by Hilton brand in London, the hotel is planned to open in May 2023 through a partnership with Dominus Group and under the management of Madison Cairn. The hotel is a stone’s throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.
The property is opening with 129 guestrooms in May 2023, building to 278 guestrooms in 2024.
What we offer
- Competitive salary with upsell scheme
- Friendly, people focused team
- Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
- Pension
- Staff rate across all Hilton brands and across the Dominus hotel portfolio
- Staff events and recognition schemes
About the role
You will assist the Reception Manager to set up the Front Office department successfully for the opening of the hotel, including procedures, health and safety, most importantly build the team and provide sufficient training.
As Reception Supervisor you will ensure that all Receptions duties are carried out as laid out in the shift procedure. You will ensure that at all times, a professional and efficient manner is displayed and that all enquiries, comments and complaints are handled courteously and set standards.
Provide mentoring, coaching and regular feedback to improve team member performance and that the team reaches their departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as SALT scores.
About you
The successful candidate will have previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. Previous experience with OnQ system would be desirable.
You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player.
If you would like to join a people focused team in a unique, new opening hotel, please do get in touch! We look forward to hearing from you.
Responding to strong demand for the Hampton by Hilton brand in London, the hotel is planned to open in summer 2023 through a partnership with Dominvs Group and under the management of Madison Cairn. The hotel is a stone’s throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.
The property is opening with 129 guestrooms in Summer 2023, building to 278 guestrooms in 2024.
