Official Specifications
Role Overview & Mandate
Executive Summary
Customer Services - Engineering Team Location: Office based, Weston Favell, Northampton Contract:...
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Customer Services - Engineering Team
Location: Office based, Weston Favell, Northampton
Contract: 12 month Fixed term contract (Maternity Cover)
Type: Full Time (Mon-Fri 36.25hrs/pw)
POSITION SUMMARY
Our Customer Services Engineering team is responsible for delivering excellent customer service, whilst maintaining and building business relationships with new and existing customers. Assisting TCS Engineers team to ensure Customers receive outstanding customer Service. Acting as ambassadors for our business.
KEY RESPONSIBILITIES
- Processing all orders efficiently, accurately and in line with policies and procedures and advising Customers of any changes or impact on the Customer’s expectations of what they will receive and when.
- To make outbound calls to Customers to ensure all orders are captured and processed in accordance with nominated delivery days.
- To run and follow up on various reports to ensure that the order to payment process is fulfilled.
- Promote and expand the sales of the company’s products through up selling and cross selling.
- Building relationships with key customers and utilise that relationship to manage requests from the customer for mutual benefit.
- Processing all internal and external orders (telephone/mail/fax/EDI) for Diversey care UK & Ireland, Food care UK&I and Taski UK&I.
- Responsible for processing, investigating and resolving Customer queries using the complaint management system.
- To constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
- Working and supporting wider Team and Team Manager to achieve department KPI’s, company goals and objectives.
- Play an active role in the company change process through positive communication to internal and external Customers.
- Assist with other areas of the business as required, providing cover where necessary.
- To be responsible for the safe working of self and others, by ensuring adherence to company Health & Safety policies
KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED
- Experience or working knowledge of the following systems would be beneficial SAP
- A good basic understanding of Word, Excel and Outlook and keyboard skills.
- Excellent organization and communication skills.
- The ability to work under pressure and to deadlines.
- Excellent problem solving skills and telephone manner
- Previous telesales and/or customer services experience desirable but not essential
- A keen eye for detail
BENEFITS PACKAGE
- Annual leave: 25 days
- Accident & Life Insurance: 1 x annual salary to 4 x annual salary (Linked to Employee Pension contribution %)
- Enhanced Maternity and Paternity Pay
- Employer contribution to pension insurance (Employee 3% & Employer 5% or Employee 4% & Employer 6%)
- PerkBox: Employee Discount and Wellbeing Platform
ABOUT DIVERSEY
We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity – including water, energy, materials, and labour – we need to achieve more with less for the well-being of today’s generations and for future generations.
We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.
Our determination to take care of the precious resources on our planet and our genuine care for our people, customers, and the environment set us apart. Over the course of 100 years, we have continued to refine our suite of solutions, which combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis.
- Note: Offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK; Drivers Licence and Disclosure and Barring check (where applicable).
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