Operations Analyst

About us

Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.

Purpose of Role:

To effectively support the delivery of the overall Logistics strategy to include, workflow and process analysis, cross functional projects and DLG initiatives. The Senior Operational Analyst will support by providing operational and technical analysis of workflows and processes, delivery of projects and identification of trends and patterns in data, construction of reports, presentation of data and plans in a structured approach to the Logistics leadership team

To maintain, support and report on the operational run delivery of Hybrid Mail, digital workflow and document capture and recognition.

What being an Operational Analyst involves:

• Produce and present monthly dashboard and MI for internal reporting

• Use appropriate tools and methodologies to analyze operations, processes, systems, information, and data

• Support and identify initiatives in line with Logistics Strategy

• Create business benefit cases

• Provide support to Logistics Risk reporting

• Support cross functional project and programs

• Support the management and delivery of projects

• Lead regular updates calls/meetings for delivery of change and projects

• Identifying operational requirements and opportunities for improvement

• Work with internal stakeholder to develop a deep understanding of their requirements

• Facilitate stakeholder meetings and workshops

• Support the continuous improvement of processes within transformation

Business & Technical skill sets/Attributes

• Excellent analytical and technical skills in a hybrid digital environment

• Experience of analysis, workflow and problem solving tools and techniques

• Excellent communication skills with internal and external stakeholders

• Ability to work under pressure across several different projects simultaneously

• Experience of driving continuous Improvement across operations or suppliers

• Effective team player with the ability to build strong relationships with colleagues and business partners

• Passionate about finding creative solutions with a positive attitude to change

• Excellent organisational and time management skills

• Fully experienced in MS Office/Excel

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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