Customer Service Representative

Salary: From £21500-£21500

Customer Service Representative - Reading - 12 month FTC

At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.

Our aim is to transform our clients' operations and be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider. Diligenta drive a culture that is founded on positive change and development and our employees have often described Diligenta as being their 'home'.

If you are looking for an opportunity to start or build on a career within the Finance industry, or maybe you want to get back into the workplace after some time out or maybe you just want to be part of a great group of likeminded people who are passionate about excellent customer service, then we'd love for you join us as a Customer Service Representative.

Summary of the role:

• These are full-time, 12 month fixed-term contacts
• We can offer hybrid work from home after the initial onsite training period
• Our working hours are Monday to Friday between 8am and 6pm (flexible hours available) so no evening or weekend shifts that would impact on your family and social lives!
• The full-time starting salary is £21,500 per year
• We are based in central Reading, a short walk from Reading train station and well connected by bus

Benefits:

• We offer 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• Excellent employee wellbeing and assistance support programmes
• A contributory company pension scheme
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services

What you'll be doing:

Our Customer Service Representatives are primarily phone based, providing support to our customers when they need it the most including advising members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service.

As part of the UKs leading Life and Pensions service provider, Diligenta can offer you a really rewarding role supporting the varied customer needs of our client M&G PLC. We provide all our Customer Service Representatives full training from day one, a competitive benefits package and ongoing support opportunities to reach your personal and career progression potential whichever is relevant to you personally.

What we're looking for:

• You have a passion for helping people and providing great service. Many of our Customer Service Representatives have gained this through work in a call centre environment, retail, hospitality, travel, or other customer-focussed environments.
• What is important to us is your ability to communicate easily on complex matters and an exceptional positive attitude to providing service and a commitment to learning
• A good basic knowledge of Microsoft Office (e.g. word, excel) and computer competency is essential to the role.

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. As a business, we drive a culture that is founded on positive change and development.