Operations Environmental Administrator

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Operations Environmental Administrator
Location: Lutterworth LE17 4XW
Contract Type: Permanent (Full-Time)
Shift pattern: Monday-Friday - 37.5hrs per week - Daytime
Closing Date: 20th April 2023
Criminal Check required: No

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

Role Purpose:

• The Operations Environmental Administrator works within the General Operations Team and acts as an operational contact for customers and suppliers to facilitate their requirements whilst meeting the agreed service level.
• This includes booking collections with suppliers for customers, creating orders on our sales system and obtaining competitively priced quotations from our contracted suppliers.
• Ensuring our Waste Management Services are completed on time and in full is key to the smooth running of our customer's operations.
• All work completed is confirmed by the supplier and must be validated for timely invoicing and reporting which is crucial to ensure cash flow and revenue is in a positive position.
• Other activity includes maintaining compliance documentation, customer reporting and supporting invoice queries.

Accountabilities:

• Provide outstanding Customer Service ensuring all calls are closed within SLA
• Managing and resolving customer complaints escalating to Operations Support Manager as required. Using CAPA process to identify root cause and corrective actions
• Providing excellent customer service by maintaining customer relationships; processing customer orders, query resolution and the timely delivery of services
• Providing customers with product and service information and researching information or services as needed
• Processing orders, forms, quotes and applications
• Make courtesy calls to customers to ensure customer satisfaction
• Ensure new services or changes to customer contracts are completed as per process
• Ensuring all suppliers submit their confirmations by Monday 1700. Working through the data, fixing any queries and ensuring order confirmations are 100% accurate.
• Production and circulation of Annual Waste Transfer Notes as and when required.
• Maintain existing supplier relationships with regards to the confirmation of customer orders, query resolution and fixing any system issues
• Updating customers contracts on the Sales Order System and ensuring customer & supplier information is kept up to date on the core systems
• Investigating and resolving invoice discrepancies
• Training suppliers and support them with Tour confirmations
• Running Customer reports, validating and correcting anomalies prior to sharing data
• Identify and support implementation of CI initiatives across the department
• Challenge existing practices to enable improvement to process

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

Requirements:

• Understanding of Supply Chain
• 1 year + experience working in a customer service centre, control tower or logistics role
• Self starter with initiative to find solutions, drive completion of tasks, process improvement and meet KPI's
• Supplier and customer relationship management
• Sound (O Level) education or equivalent in core subjects - Mathematics/English

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.