HR Customer Service Team Leader

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: HR Customer Service Team Leader
Location: Milton Keynes
Contract Type: Fixed Term Contract - 12 Months
Shift pattern: Monday-Friday. Day-time hours only - Hybrid
Closing Date: 3rd April 2023

With over 40,000 employees in 400 operations serving over 380 customers across the UK & Ireland, we're part of an exciting and varied business. The HR function plays a vital role in bringing our people together and ensuring they have a diverse range of skills and experience that we can harness to build the very best team.

But it's not just our business that has scale and variety, our function does too. From HR Business Partners to Compensation and Benefits and from Employee Relations to People Services, we've set ourselves up to serve our people, our customers and our business in the best way possible.

We have an exciting opportunity for a Team Leader to join our HR Shared Services team within DHL Supply Chain!

What do the key responsibilities in this role include?

• Leadership of a team of HR advisors/administrators ensuring engagement within the company values and leadership attributes.
• Responsible for the operational delivery of HR services, products and systems within a defined team within HRSS.
• Work in liaison with business partners, managers and employees as well as external organizations as required.
• Manage stakeholder engagement with the line management and HR community in dealing with HR requests.
• Management of specialist activity and related processes e.g. contracts, contact, compliance, employee life cycle.
• Complete legislative checks, ensuring compliance, quality and execute HR Internal controls as appropriate.
• Manage the delivery of the end-to-end HR processes, data entry and complete accurate transactions in appropriate systems.
• Maintain employee files and records for the defined stakeholder group.
• Serve as liaison to CoEs / Business HR when inquiries require escalation
• Gather data, perform / support various types of reporting (including standard, transactional, ad hoc, compliance, etc)
• Implement process and content changes as applicable related to specialist activity.

Now, what do we need from you?

• Previous experience directly managing a team
• Proven experience of building and maintaining strong stakeholder relationships
• Proficient software skills (MS Word, MS Excel etc)
• Graduate degree qualification (desirable)
• HR certification (desirable)
• Previous experience within a HR-related role – (desirable)
• Exposure of relevant key aspects of HR processes - (desirable)
• Knowledge of UK Employment legislation (Desirable)

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more is hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.