Role Overview & Mandate
Executive Summary
Destination Sport Travel Group Business Travel Consultant Manchester/home hybrid working...
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Destination Sport Travel
Group Business Travel Consultant
Manchester/home hybrid working
Are you an experienced Business Travel Consultant looking for an exciting new role?
As part of the Destination Sport Group - https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations .
Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas.
We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
This is a really exciting time of growth across the business, and as a Group Business Travel Consultant you will work alongside our highly skilled team to process booking requests, amendments, cancellations and respond to any customer communication in accordance with ISO and company standards.
No two days are the same in our Sports team, but on a typical day you will
- Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Take ownership of complex customer enquiries received in writing or over the telephone
- Offer a variety of flight options, explaining fare rules when Booking flights
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Offer advice regarding destinations, best/most cost-effective carriers etc. .
- Take ownership and responsibility for all client queries handled until successfully concluded
- Support any commercial agreements which are in place.
- Ensure the highest level of customer service is offered to internal and external customers at all times
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Maintain and Develop relationships with key clients.
- Utilise account management skills in order to retain and grow business
- Ensure that full support is given to the key preferred suppliers.
- Support any commercial agreements which are in place.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Achieve own sales target and lead by example at all times
As part of your new role we offer a highly competitive starting salary, along with a wide selection of benefits including
- An annual bonus scheme
- Life insurance
- Company pension
- Cycle scheme, discounted gym membership, flexible wellness benefits, free flu jabs, and free eye tests
- Referral bonuses
So if you are looking for your next challenge, please get in touch we'd love to hear from you!
To be successful within this role, our ideal candidate will:
- Have previous experience booking flights, and coordinating bookings
- Have experience dealing with high volumes of email and call requests, processing complex travel bookings
- Have excellent Worldwide travel knowledge
- Be proficient in using travel booking systems, including use of a GDS
- Be computer literate with experience of Microsoft office
- Have excellent customer service skills
- Have the ability to work within a team environment to achieve team/department objectives
- Have exceptional communication skills both verbal and written
- Be well organised and quick to prioritise workload
- Have the ability to think logically and consider all relevant aspects with strong analytical skills
- Be flexible with the ability to prioritise tasks in line with business objectives
- Have the ability to work under pressure and work to tight deadlines
- Experience working with sports travel would be desirable but isn’t essential
