Official Specifications
Role Overview & Mandate
Executive Summary
Job Title: Junior Executive Support Analyst Job Description: The difference you will...
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Job Title:
Junior Executive Support Analyst
Job Description:
The difference you will make
The successful candidate will be working for one of the top media agencies in the world. Dentsu owns a number of agencies in differing media disciplines. You will have the opportunity to work with the latest technology in a varied and challenging environment with a great deal of development potential.
What you will be doing
- Provide white glove level support for approximately 200 executive staff including several high priority and short-notice requests from the business.
- Have excellent communication skills with the ability to deliver under pressure in a calm manner with staff at all levels.
- Supporting business and market-wide townhalls and events via various video conferencing platforms.
- Monitor the progress of call resolution within the agreed SLA guidelines.
- Take responsibility for calls assigned to the Executive support queue in the first instance or directly to you and monitor progress for Executive requests assigned to other teams through to resolution.
- Build excellent relationships with key stakeholders including executive assistants with an aim of service improvement. Escalate requests where necessary to relevant support teams for a swift resolution.
- Provide support for desktops, laptops, MACs, printers, mobile devices including phones and tablets, peripherals and other hardware support where necessary, or escalate to 3rd party hardware support.
- Provide documentation when changes occur, bug fixes are found, or new items are introduced into the environment.
- Any other tasks or projects assigned by the Executive Support Manager.
What you’ll bring
Essential Technical Skills
- 2 years hands-on experience with Microsoft desktop environments.
- 2 years hands-on experience with Apple Mac hardware and Mac OS 10.14 - 11 .
Good knowledge of:
- Windows 10
- Microsoft Office 365 suite
- Video conference supporting tools such as Microsoft Teams and Zoom
- IT Service Management/ServiceNow
Essential Personal Qualities and Knowledge
- Ability to communicate effectively with members of the onsite and remote support teams and 3rd parties suppliers.
- Ambitious, articulate person, with a desire to progress in their career.
- Excellent presentation and communication skills.
- Ability to stay calm under pressurised situations.
- Organised approach to work, ability to manage multiple tasks at the same time.
- Positive and adaptable attitude.
- Ability to relay technical information to staff of all levels calmly and methodically.
What else you need to know
The team work from our London office based in Regents Park, NW1.
About dentsu international
Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.
Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.
Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.
www.dentsu.com
About Dentsu Group (dentsu)
Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.
With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.
How we’ll reward you
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs
Inclusion and Diversity
We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Location:
London
Brand:
Global Technology
Time Type:
Full time
Contract Type:
Permanent
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