Official Specifications
Role Overview & Mandate
Executive Summary
Primary Responsibilities Hidden Hearing are looking to recruit a Hearing Aid Dispenser /...
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Primary Responsibilities
Hidden Hearing are looking to recruit a Hearing Aid Dispenser / Audiologist (HCPC Qualified) for the North London (Kingston, Hatch End, Finchley) area. Basic salary - £35,297 with OTE £55,000 plus benefits, company car or car allowance, commission, quarterly and annual bonuses
Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare.
The role will involve visiting customers in their own homes to conduct hearing tests in accordance with HCPC standards and promoting and selling hearing solutions. You will also work from one or more of our day clinics within your designated territory.
You will need to be a HCPC qualified Hearing Aid Dispenser with the desire and ability to provide premium customer care and will have an aptitude for sales. You will also need a full UK driving licence.
Responsibilities
In this role you will be:
- Conducting hearing tests for potential customers in accordance with the HCPC standards of proficiency and HCPC standards of performance, conduct and ethics, and BSHAA code of practice and BSHAA guidelines
- Advising on and selling suitable remedial hearing solutions as a result of testing in accordance with the HCPC standards, care of practice and guidelines
- Processing orders and carrying out other administrative tasks in accordance with Company requirements
- Delivering excellent aftersales service, responding to service calls and resolving issues and queries in a timely and professional manner
You will be employed on a permanent contract, working 37.5 hours per week, Monday to Friday 9.00am to 5.00pm, although some flexibility with working hours in accordance with business needs will be required.
The Company
We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.
Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We employ over 600 people, including almost 200 fully qualified Hearing Aid Dispensers, and we operate from hearing centres nationwide. We are continuing to grow. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as an members of Investors in People over 15 years ago and in 2021 we were awarded Silver Employer of the Year for the second time.
We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There is ongoing training and development and opportunities to grow and progress with us so that you become the very best you can be. Other benefits include Private Health Insurance (after qualifying period), 25 days annual leave plus bank holidays and access to LifeWorks Employee Assistance Programme for you and your family.
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