Official Specifications
Role Overview & Mandate
Executive Summary
LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER? IF YES, THIS IS THE PERFECT ROLE FOR YOU!...
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LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?
IF YES, THIS IS THE PERFECT ROLE FOR YOU!
As a Customer Service Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose & the most important part of your role is to ensure that all customers leave delighted with our products and your service.
What will you benefit from?
- Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
- Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
- We play sport together and have regular team socials!
- Quarterly bonus scheme
- Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
- Cycle to work scheme - 25% discount on a bike of your choice.
- 30% staff discount on our Decathlon products.
Discover more of our company benefits here.
What’s involved?
Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:
- Problem solving
- Customer Service
- Proactive decision making
- Communication
- Product and sport knowledge
Sound good so far? If so, here are the types of people that we’re looking for…
Who are you?
- An active sporty person.
- People orientated with a high sense of service.
- Problem solver and creative thinker.
- Fluent in English with excellent communication.
Additional Information:
As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.
IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!
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