Receptionist

Dakota Hotel based in Leeds city centre are seeking a genuine people person with strong administration skills for the role of Receptionist.

Ideally located on Greek Street, we are just a 5min walk from Leeds Train Station. We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station.

We are an 84-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill. We are also home to Salon Privé, our first floor terrace bar overlooking Greek St.

CONTRACT AND REWARD

The gross annual salary is £21,000, the role carries a permanent contract of a minimum of 40 hours per week working any 5 days out of 7 including working weekends.

Benefits include:

–Fantastic bedroom rates starting and discounts off dining at Dakota.

–Access to our Employee Assistance Program ran by BHSF (up to March 2023) which includes free private mental health support and counselling, video GP consultation and private prescription services, and online fitness resources and health assessment as well as access to the Smart Spending app to enjoy shopping discounts.

– Additional holiday day on the first anniversary of your employment.

–Accredited, certified training given on employment including in COVID19 Safety, GDPR, and Health & Safety.

–Meals on duty and uniforming.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.

• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.

• To have a comprehensive knowledge of the Front Office computer systems.

• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.

• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.

• A strong administrator with the ability to prioritise and work at pace.

• Experience working in 4* and 5* hotels are strongly preferred

• Great communicator and a genuine people person

• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times

• Fully computer literate. A knowledge of RezLynx or Shiji property management system is desirable however full training will be given.

• Be able to be physically active in your role, standing for much of your shift and working at pace.

• An enthusiastic individual who will promote our culture of positivity.

• Be task oriented with a great pride for the work they do and attention to detail.

• Flexible with shift patterns and available around the needs of our business.

• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

APPLY

To apply, please send us your up to date CV.

For more information on our luxury hotel, please visit us on our social pages linked above.