Role Overview & Mandate
Executive Summary
Workforce Management Systems, Development and Insight Analyst...
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Workforce Management Systems, Development and Insight Analyst
London
Currys London Campus at Waterloo (LHO002)
Permanent
Full Time
Grade 3
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customer – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
As Workforce Management Systems, Development & Insight Analyst you’ll assist with building, gate keeping and maintaining the suite of Curry’s retail reporting that provides actionable insight and enables the achievement of all sales, profitability, customer experience and workforce management across the UK and Ireland. This performance analysis and insight will enable our store teams to deliver great customer results with an efficient cost base.
As part of this role, you’ll be responsible for:
- Interfacing with the retail leadership team in order to support with producing, managing and gate keeping the suite of reports the stores teams utilize to track financial performance, people metrics, task completion and process compliance across the entire store estate in the UK and Ireland.
- Supporting the WFM Leadership Team with actionable insight in order for weekly recommendations to be made to deliver the commercial plan and improve operational efficiency
- Providing support with all new requests for reporting, ensuring alignment to company values and the Customer Promise
- Supporting with the creation, maintenance and improvement of large complex databases and intranets, ensuring data and content is accurate, fit for purpose and delivering value in all areas.
Key Skills, Qualifications & Experience required:
- Expert knowledge of Retail and Store operations
- Ability to analyse complex data and situations, recommending solutions
- Ability to identify trends, underlying root causes, variation and deviation from data
- Delivers work end to end in a planned and controlled manner
- Working knowledge of Microsoft Excel
- Knowledge of SQL/VB programming, relational databases, table structures and SPROCS
- Knowledge of building and developing web / intranet sites using modern languages (.NET, JS, Jquery, etc.)
- Desirable: Knowledge and experience using IBM COGNOS and POWER BI
We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts. Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.
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