Senior Service Desk Analyst

Senior Service Desk Analyst - Counter Terrorism Policing HQ

£32,194 to £34,452 plus a Location allowance of £1,721. You will receive £32,194 the band minimum. Progress to the band maximum of £34,452 will be via incremental progression.

Location: Birmingham – Close to the NEC / Birmingham Airport

Behind Counter Terrorism Policing’s (CTP) critical work is our Customer Service Centre (CSC). Every day, skilled tech experts ensure that officers have the IT to perform their vital roles. As a Senior Service Desk Analyst, you’ll support the service desk, helping it run smoothly. Make your expertise count – help protect the UK.

At this level, you’ll be a key figure in our CSC team, supporting IT users nationwide. An escalation point for issues, you’ll tackle major incidents, SLA breaches, queries and any customer concerns. You’ll also organise the workload of Service Desk Analysts and give them advice and guidance. With your experience and expert perspective, you’ll coach and mentor more junior colleagues.

If you’re keen for more responsibility, this is a great way to build your skills. Representing the CSC, you’ll drive standards, produce reports for senior managers and attend stakeholder forums including User Groups.

Ideally, you’ll be familiar with ITIL best practice in Incident, Service Request, Change and Problem Management. Skilled, calm and professional, you’ll win the trust of customers and Analysts with your clear and assured communication.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development.

Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:

https://sscl-innovation.com/MPScandidatepack/

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 14 April 2023.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

Job Type: Full-time

Salary: £32,194.00-£34,452.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person