Official Specifications
Role Overview & Mandate
Executive Summary
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and...
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Representative
Why join our team?
The typical Customer Service Advisor doesn't really exist! We value the diverse range of skills and experiences our colleagues bring to our company. General PC knowledge is required, however, a pleasant and efficient service to our customers and clients is the primary focus.
We have teams dealing with admin, correspondence and phone calls. Being passionate and motivated to deliver outstanding customer service in any role is paramount to our global, mission-critical services.
We offer outstanding opportunities for our colleagues, and are driven to develop them internally using our huge catalogue of free, certified learning courses.
Apply today and be a part of something new!
Contract - Permanent
Salary - £21,500 per annum
Hours - 37.5 hours a week,
Training – Paid & Provided (Initial 6 weeks)
Shifts - Various covering Monday – Sunday, 8am – 8pm
Site - Office-based at our site at Leeds City Office Park
Salary - £21,500 per annum
Hours - 37.5 hours a week,
Training – Paid & Provided (Initial 6 weeks)
Shifts - Various covering Monday – Sunday, 8am – 8pm
Site - Office-based at our site at Leeds City Office Park
Your responsibilities will include:
- Provide excellent customer service via phone and webchat
- Identify opportunities to promote local residents discount
- Resolve any customer complaints or issues
- Help shape our culture by demonstrating our core values
- Attend training sessions to continuously improve knowledge and performance
You need these skills to be a great Customer Service Representative:
- A desire to deliver great customer service
- An empathetic approach to customers in difficult situations
- Being able to adapt and work in a fast-paced environment
- A clear understanding of what good service looks like
- You will need to demonstrate a positive telephone manner
What else we offer you!
- 29 days paid holiday per annum (inclusive of bank holidays)
- A variety of corporate discounts
- Local discounts at gyms and food retailers
- Life assurance and dental benefit schemes
- Brand new office environment in central Leeds
- Employee Assistance Programme
- Access to free comprehensive certificated learning
- Excellent Apprenticeship Programmes available
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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