IT Support Technician

We are seeking a highly motivated and skilled IT Technician to join our team in Blackpool. This is a fantastic opportunity for someone who is looking to take their IT career to the next level and work in a supportive and collaborative team environment.

As an IT Technician, you will be responsible for:

• Providing onsite and remote support to businesses and schools on hardware, software, and network issues
• Troubleshooting and resolving technical issues for clients via helpdesk software
• Undertaking basic maintenance of servers, desktops, mobile devices, network switches, and peripherals (e.g. interactive classroom systems)
• Building and upgrading PC components as and when required
• Administering user accounts and email accounts on Office 365/Google Apps
• Providing technical support for a range of operating systems, including Microsoft Windows Server 2012-2019, Windows 10, Windows 11, Mac OSX, iOS, and Android
• Undertaking basic maintenance of server administration, backups, etc.
• Attending and participating in relevant meetings and training as required

To be considered for this role, you should have experience in:

• Monitoring and maintaining systems and networks
• Installing and configuring systems
• Diagnosing faults in both hardware and software
• Solving technical and application issues by phone, email, or in-person
• Walking clients through troubleshooting steps
• Re-fitting and/or replacing client hardware
• Supporting updates and roll-outs for client applications and training users as needed
• Working with Service Level Agreements (SLAs)
• Prioritising and managing multiple open tickets
• Establishing good working relationships with clients
• At least two years of experience working in a similar position or providing remote and onsite support to customers

In this role, it is important to:

• Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality, and data protection
• Report any concerns to the appropriate person
• Be aware of and support diversity and equal opportunities for all
• Appreciate and support the role of other professionals
• Have excellent communication skills and the ability to problem-solve and use your own initiative

As an IT Technician visiting schools, you will be required to hold a clean UK Enhanced Disclosure and Barring Service (DBS) check. This is a mandatory requirement for working with children and young people, and we will fund the cost of obtaining this check for you. It is important that you are able to pass a DBS check in order to be considered for this role. Please be aware that any offer of employment will be conditional upon the successful completion of a DBS check.

You will be offered a starting salary of between £21,000 and £24,000 per year, as well as benefits such as:

• Casual dress
• A company pension
• Company events
• On-site parking
• Employee discounts
• Wellness programs
• 30 days of holiday

This is a full-time, permanent position that requires:

• A valid UK driving license
• Access to your own transport

The position is based in Blackpool and does not offer the option to work remotely.

We encourage you to apply for this exciting opportunity if you are looking for a long-lasting career with a company that provides training and support, as well as a fun and social work environment. Don't miss out on this chance – apply now!

Job Types: Full-time, Permanent

Salary: £21,000.00-£24,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• On-site parking
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• IT Support: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 24/03/2023