Role Overview & Mandate
Executive Summary
What you'll be doing: To be responsible for the reactive sales and coordinating of the conference and events bookings for the venue....
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
To be responsible for the reactive sales and coordinating of the conference and events bookings for the venue. Conducting showrounds and meeting customers to establish final details. Proactively upselling the facilities and always aiming to meet customer needs and exceed customer expectations. Produce BEOs and attend operational meetings to ensure all details and requirements are handed over accurately to the operations manager. To raise and send customer invoices and be responsible for post event calls and customer feedback. Consistently ensure the highest standards of accurate and timely customer, staff and management information
More about the role:- Conducting reactive sales activities including responding to telephone and email enquiries for final details
- Following up on post-event calls within a specific time scale to optimise repeat business
- To secure venue showrounds for the BDM
- To achieve agreed sales targets
- Ensuring all details and requirements of confirmed bookings are handed over accurately to the operations team
- Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
- Liaise with the client onsite teams to ensure a harmonised approach
- Opportunity to attend venue showcase events and FAM Trips
- Generating and sending full pre-payment invoices to the customer
- Updating final invoice revenue in Delphi post event
- Update 3rd party platforms along with the venue website with seasonal offers and packages
- To always be aware of sales activity/initiatives of our competitors and use this market intelligence, acting upon it to ensure Restaurant Associates obtains its market share in this sector
- To maintain accurate, up-to-date reports and information
- To maintain the Delphi FDC booking system compliance benchmark
- To maintain relationships with local event partners and LVP
- Support innovative campaigns for the Sales and Marketing plan
- Always responding positively and efficiently to customers, ensuring repeat business is optimised
- To perform ad hoc tasks as directed
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Will have extensive sales and event coordinating experience within the UK conference and events industry
- Will be experienced in achieving KPIs and developing business strategy to achieve growth expectations
- Minimum 2 years’ experience in an event planning role within a conference & events environment
- Delphi experience front and back of house
- High degree of commercial awareness and to be able to understand links between sales and profit
- Interface with client marketing and operations teams
- Operational events experience
