Role Overview & Mandate
Executive Summary
What you'll be doing: As part of the Operations team, you would hold responsibility for the delivery of all food and drinks service...
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As part of the Operations team, you would hold responsibility for the delivery of all food and drinks service across the centre,
This will involve managing a team of people at high profile events within our retail, hospitality, and restaurant business.
With focus on planning, presentation, and service excellence, ensuring all standards are achieved and that we deliver best in class operation that continues to evolve operationally and technologically.
More about the role:- Actively maintain day to day contact with the venue client to enable the closest possible working relationships
- Ensure the smooth planning and delivery of a first-class food and drink products to our clients and customers
- Be able to self-motivate and motivate others
- Maintain standards to the highest quality
- Be able to adapt to daily and weekly client/customer changes
- Display a positive guest attitude and is keen to be involved in initiatives including CSR, Sustainability, Equality, and diversity
- Understand and support the ordering process and that delivery schedules are updated, and orders placed in time
- Responsible for the non-live setup days and ensure all catering areas in the venue are ready and presentable during client show rounds and set ahead of operation going live
- Drive top line/SPH – while in full control of production and wastage
- Ensure that health, safety & hygiene rules, and procedures are always followed as a priority
- Solve operational issues / concerns in suitable time. Demonstrate initiative-taking working practice and a sense of urgency when required, whilst being able to multitask and prioritise
Assistant Operations Manager
- £36,000 per annum, 40 hours per week
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Pension contribution
- Medicash
- Eyecare vouchers
- 5 over 7 days
- Free lunches/dinner during work hours
Essential:
- Experience in a demanding C&E setting
- An awareness of Corporate Hospitality, Banqueting and Retail sectors
- Experience of working within a changing environment
- Experience of working with and/or managing large teams
- Excellent communication skills and ability to engage stakeholders effectively
- Good administration skills
- A positive and assertive attitude towards work
- Strong IT Skills
- Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment.
- Fully flexible and willing to adapt to ever-changing environments
Desirable:
- NVQ Level 3 or equivalent qualification in Hospitality or management related discipline
- Experience of working in environments involving high levels of customer care
- Experience of working collaboratively with a client and experience of managing and delivering all contractual terms
