Role Overview & Mandate
Executive Summary
Who we areCOMO Hotels and Resorts are an award-winning, family-owned group of 16 hotels and resorts worldwide; each one different to...
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Who we are
COMO Hotels and Resorts are an award-winning, family-owned group of 16 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What we're looking for
We have a fantastic opportunity for a Assistant Front Office Manager from a luxury hotel environment to join our dedicated team.
What you'll do
- Reporting to the Front office Manager you will ensure the smooth running of the department on a day to day basis.
- You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent ‘surprise and delight’ culture that the hotel prides itself on giving.
- Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction
- Oversee handling of special room requests, special accommodation needs and billing instructions.
- Ensure the proper handling of all VIP guests and long stay guests.
- Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
- Review all group arrivals and liaise with reservations to achieve a smooth stay.
- Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.
Your key responsibilities will include
Who you are
- You will have a background within the luxury hospitality environment
- Previous experience of supervising a team is critical
- A proactive approach with a self-driven attitude
- Excellent eye for detail
- Knowledge of Opera is highly desirable
What we will offer you
- Competitive salary of (£32,000) + Service Charge
- Employee rates for all COMO Hotels and Resorts properties worldwide
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
- Employee discounts on Nobu London
- Career development opportunities
- A lucrative bonus for introducing someone to any COMO property
- An exciting calendar of wellness and engagement activities
- Access to free financial advice and
- Access to an Employee assistance programme; offering support and advice
- Free meals on duty
- Free Uniform & laundry service
- 20 paid holidays per year, increasing with service
- NEST Auto-enrolment Pension
- Company Sick Pay
Job Types: Full-time, Permanent
Salary: £32,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced paternity leave
- Financial planning services
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
- UK visa sponsorship
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Work Location: In person
Reference ID: AFOM01
