Account Manager

Company overview

Cloud21 is an enthusiastic and fast-growing IT Consultancy and Managed Service Provider with a reputable footprint in the Healthcare industry. We work with health care organisations to ensure that every digital transformation programme is successful in enabling health and care professionals to deliver the best possible care to their patients.

We are part of Tegria Services Group (one of the largest Healthcare IT service providers in USA) and x-tention Group (one of the largest Healthcare IT service providers in Europe). Across the groups we have over 4000 colleagues.

The Commercial team serves as the engine that drives organisational growth by engaging with our customers and matching our solutions to their needs. We create long-lasting relationships as a partner, not just as a vendor. We listen to our customers to understand their goals and challenges and work with them to deliver successful outcomes.

Our?extensive portfolio of services and solutions has been developed?in response to the needs?of our?clients?across the NHS. ? It?is based on a?combination of professional and managed services, consulting, software,?and?complex?technological?solutions.

Duties & Responsibilities:

Account Managers focus on introducing and selling new corporate services to existing clients. Using your detailed knowledge of Cloud21’s services, you will develop client relationships and seek account expansion opportunities in accordance with the client needs.

This requires engaging with our customers and internal teams at different levels to understand and manage their needs as we aim to expand our services into new locations and markets. The candidate will have experience working across the healthcare technology or healthcare consulting sector.

You must be a strong communicator and be able to manage multiple client relationships. You will have the competence to manage your own workload across multiple workstreams, as well as dealing with internal teams and third-party organisations as required to ensure that all proposals, or new business opportunities are delivered successfully and in an effective manner allowing our clients to benefit from Cloud21s great services.

It is essential that the Account Manager has developed skills throughout their career to listen to the customer, looking for clues that they are experiencing challenges in line with Cloud 21’s service offering, with the ability to create innovative solutions in response to customer needs.

Core responsibilities for the Role:

• The ability to command respect and “hold the room” in front of senior executives
• Providing timely and clear communication around customer requests to internal teams enabling rapid sourcing of high-quality talent
• Developing relationships with our customers and associates through regular meetings as required
• Leveraging relationships within client organisations to expand our presence and identify new opportunities
• Developing annual account plans and strategies and overseeing overall account retention, expansion, and growth
• Presenting new and innovative services and partnership opportunities to client stakeholders
• Serving as a consistent point of contact and relationship manager for assigned clients
• Coordinating across engagement teams to ensure seamless support and clear understanding of overall relationship between Cloud21 and the client
• Leading regular, internal shared account management meetings to develop account plans and execute on expansion strategies in collaboration with engagement teams
• Maintaining sales activities and pipeline updates in Salesforce in accordance with Cloud 21 policies
• Attending industry conferences and other activities to generate new business opportunities, develop industry expertise and build the Cloud21 network
• Contributing to sales group meetings concerning sales targets, sales forecasts, and reporting on existing pipelines
• Participating in training sessions, and ad hoc/internal projects
• Identifying, tracking, and managing risk, and implementing core activities and plans to ensure client expectations continue to be met.
• Establishing and maintaining good working relationships at all levels.

Experience/ qualifications:

• Demonstrable experience of working in healthcare or healthcare IT
• Experience interfacing with healthcare leadership and providing thoughtful, actionable recommendations
• Experience communicating to large and small groups of individuals at all levels, including executives
• Exceptional verbal, written and video communication skills
• Ability to multi-task, think critically, act strategically, and deliver results effectively in a fast-paced environment
• Account management experience.
• Extensive Stakeholder Management experience.
• Must be able to manage timescales and hit deadlines on time.
• Experience using CRM software e.g. Salesforce

Working at Cloud21:

• The key to our success is due to building the right teams and empowering them to do what they do best. Our reputation is important to us and we recognise that protecting our ethos and culture will ensure we continue to succeed in the future.
• We do not work in silos, nor is our hierarchy traditional. We believe openness leads to better collaboration and enables us to better support one other.
• We value courage because it allows us to make difficult decisions. It pushes us to challenge the status quo, to strive to find a better way.
• We encourage you to be curious. Curiosity leads to discovery. Being curious enables us to solve problems in new ways. It promotes open mindedness and values diverse perspectives.

Company benefits

As well as a competitive salary, Cloud21 has a great benefits package to offer, which includes:

• 23 days holiday per year increasing by 1 day per year until 28 days reached
• Life assurance
• Private Healthcare
• Enhanced Pension scheme

Job Types: Full-time, Permanent

Salary: £68,000.00-£71,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Enhanced maternity leave
• Enhanced paternity leave
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• West Malling: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Account management: 4 years (required)
• Healthcare: 4 years (required)

Work Location: Hybrid remote in West Malling

Reference ID: AM21