Ceremonies and Certificates Officer

Can you answer yes to all of the following:

• Do you want to play a part in key milestones of people’s lives?
• Do you have a proven history of administration experience?
• Is accuracy and attention to detail important to you?
• Do you enjoy delivering exceptional customer service
• Do you have experience of public speaking?

If you can answer yes to ALL of the above, then don’t miss this opportunity to be part of York’s registration team.

You will be part of a dependable administrative team that issue copy certificates of birth, death and marriage from registers dating back to 1837.

Your proven excellent administration and organisation skills in addition to the ability to follow procedures correctly will be particularly important in this challenging and rewarding service.

You will provide a professional service by taking bookings and answering customer queries regarding subjects such as births and deaths by telephone, online and face to face. In this busy, face paced office your good administrative, and ICT skills are essential.

Communicating directly with our customers, you will also deal with civil ceremony arrangements from the initial enquiry to the delivery of the ceremony.

You will be a motivated team player with a friendly can-do attitude who can work well with others as well being able to work well on your own.

Your ability to respond well to change and demonstrate excellent communication skills is extremely important in this ever-changing environment.

You will be dealing with confidential personal information so a full awareness and understanding of the need for privacy is required. Working in this highly regulated environment good attention to detail is vital.

When dealing with customers who are in extremely sensitive situations, your commitment to high quality customer service and your excellent inter-personal and communication skills will be an assett.

You'll be working as part of a team who are proud of their service, sharing ideas, adapting tasks and supporting colleagues when required in order to achieve the services’ goals and objectives. The role requires flexibility and compromise.

We hold ceremonies at our York office and at other sites around the city including hotels and museums, so you will be able to speak confidently in highly public situations.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact

Celebration Operations Manager

Katharine Page 01904553505 /

Katharine.Page@york.gov.uk

Or

Registration Service Manager

Amanda Sykes 01904552401 /

Amanda.Sykes@york.gov.uk

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

Closing date: 26th April 2023 at 12 midnight

Interview date: Week commencing 8th May 2023