Policy Researcher

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We are recruiting for three Policy Researchers to join our energy team. This is an exciting opportunity to work on one of the biggest issues facing people across the UK today - within a dynamic organisation with a relentless focus on fixing the underlying causes of people’s problems.

You’ll be joining a team that gets to the heart of complex challenges facing energy markets and the energy system at a time when the industry is reacting to the challenge of net zero, and supporting people through the cost of living crisis.

This role will contribute to the team’s work to scrutinise and engage with the energy industry and energy policy makers. This could be continuing to build support for our essential work on protecting vulnerable consumers on prepayment meters or examining the challenges facing consumers decarbonising their homes.

You’ll use a wide range of research methods and create outputs including blogs, reports, presentations and events to influence policymakers and stakeholders. The data and insight we gather helping millions of people across the UK and our strong brand will give you unique opportunities to engage with those who have the power to make change. You will feed into our work influencing parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs, and data teams.

We welcome applicants from a wide-range of career backgrounds, not just those with policy experience. We are looking for exceptional individuals with strong research, analytical and communication skills who have the curiosity and ambition to achieve real change on behalf of our clients and consumers.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. We’re usually flexible on location too, however some roles may require you to be based in a certain location, many of our colleagues spend most of their time working remotely.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.