Delivery Manager

We have an exciting opportunity for a delivery manager to join us and work across our user-centred product, project and service teams.

Citizens Advice
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Our teams focus on providing value to our users, whether they be our network of local offices and the advisers that work within them or people turning to us to help them find a way forward with their problem.

What we’re looking for
For this role, we’re looking for someone who is people focused with solid experience of coaching and supporting multidisciplinary teams to embed an agile mindset. You’ll need to be skilled in building relationships and establishing safe and supportive team cultures alongside knowing how and when to implement the right agile processes and methodologies. You’ll have experience in defining and utilising metrics to measure success and track pace of delivery and leading teams to continually improve.

What you’ll do as a delivery manager
You’ll enable our teams to work well together, creating an environment where all members of our multidisciplinary teams feel safe and able to challenge and contribute ideas. You’ll help them to understand one another and our users and focus on the priorities.

You’ll coach and facilitate your team to work in an agile, self organising way; crafting a culture of learning and continuous improvement. You’ll be championing your team's work with stakeholders and getting ahead of risks and blockers to delivery by facilitating effective workshops, ceremonies and rituals.

You’ll be a part of our delivery team and community of practice, which is a non-hierarchical, supportive, encouraging space for our delivery people to come together and share experiences and develop our discipline. We use tools like our capability framework and training initiatives such as coaching circles to aid our individual development.

How to apply
If this sounds like a good fit for you please provide details in your CV to evidence the following essential criteria:

• A strong understanding of agile approaches and workflows and expertise in managing agile projects to deliver work which is within scope, on time and of a high quality.
• Excellent facilitation skills, able to foster a feeling of safety and employ self-awareness, self-management and neutrality as needed, as well as designing and running meetings with clear purpose, using a mix of activities, tools and techniques to achieve desired outcomes

To support our EDI objectives, we ask that all applications submitted are anonymised. Please remove all personal identifying information from your CV before applying.

Flexible working options
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. We’re usually flexible on location too, however some roles may require you to be based in a certain location, many of our colleagues spend most of their time working remotely.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early.

EDI & Wellbeing at Citizens Advice
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

This vacancy closes at 23.59 on the closing date.