Trainee Generalist Adviser

How to apply

Note: We do not accept CV's for the this job. For an application form go to: https://citizensadvicesnpt.org.uk/jobs/trainee-adviser-march-2023/ and follow the application form guidance. You will not be shortlisted if you do not submit the required application form.

Closing date: 23.59hrs Sunday, 16th April 2023

The role
We are looking for someone with excellent communication, interpersonal and organisational skills, to cover maternity leave for a period of 12 months. We need a confident, motivated individual with lots of initiative, who can work particularly well independently as well as part of a team.

We are seeking candidates who are adaptable and responsive to change, who can work to tight deadlines - with a strong commitment to working as part of a dynamic and multi-skilled team within a busy local office.

After training, you will be:

• Working as part of a team of Advisers, contributing to the development of the service, ensuring that the LCA provides the best possible service to presenting clients.
• Advising and supporting clients seeking advice on benefit or debt problems. In particular, gathering information and assisting the client to ensure that the best possible outcome is achieved.
• Keeping up to date with relevant developments in the information area to ensure that the client receives the most up to date support and advice.

Reports to: Core Services Manager

Responsible for: The delivery of high quality advice; particularly Debt and Benefits Advice.

Accountable for: The Local Citizens Advice Swansea Neath Port Talbot (LCA) meeting funder and Citizens Advice Swansea Neath Port Talbot Membership Scheme requirements.

Location: Neath, Port Talbot or Swansea. The post holder may be asked to work at any of our locations on a temporary or permanent basis for training or service delivery purposes.

Terms and conditions

1. SALARY

As advertised.

2. ANNUAL/TOTAL LEAVE

23 days pro rata per annum 1st April to 31st March.

3. PENSION SCHEME

Citizens Advice Swansea Neath Port Talbot provides a pension scheme. Further details of this scheme will be provided to the successful applicant at offer and contract stage.

4. LEARNING AND DEVELOPMENT

Citizens Advice Swansea Neath Port Talbot has a co-ordinated staff training and development strategy. This will mean that training for your current job, and future career developments relevant to Citizens Advice Swansea Neath Port Talbot will be provided and you will be encouraged to take an active role.

5. DISCLOSURE AND BARRING SERVICE (DBS)

A criminal record will not necessarily mean you are unsuitable for the role. Should there be any disclosures; a risk assessment will be carried out in line with the Witness Service criminal record check policy. If the risks are deemed to be too high or if Citizens Advice Swansea Neath Port Talbot is unable to secure insurance for you, employment may be terminated in line with Citizens Advice Swansea Neath Port Talbot’s policy.

6. EQUALITY AND DIVERSITY

Citizens Advice Swansea Neath Port Talbot recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and approachable. Citizens Advice Swansea Neath Port Talbot will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, transgender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, trade union membership or any other irrelevant factor in any aspect of employment.

Our values include a commitment to equality and fairness, and to valuing each other. All our employees are expected to have read and understood our Equality and Diversity Policy and to ensure they behave in accordance with its principles.
Breaches of the policy may lead to disciplinary action.

7. DIGNITY AT WORK

Citizens Advice Swansea Neath Port Talbot is committed to providing a culture in which all staff value each other and are able to work together to their full potential in an inclusive environment free from harassment, bullying and other unacceptable forms of behaviour. Unacceptable behaviour in the workplace will be actively dealt with, all complaints will be taken seriously, confidentiality will be respected and victimisation of those that raise complaints will not be tolerated.

Our values include commitments to work together and value each other - all our employees are expected to have read and understood our Dignity at Work Policy and to ensure they behave in accordance with its principles. All staff are responsible for helping to create and maintain a positive and inclusive working environment free from bullying and harassment. All managers have a particular responsibility for ensuring a supportive and inclusive working environment in which dignity at work is actively promoted.

8. PROBATIONARY POLICY

New appointments are subject to a six months probationary period.
Performance is reviewed after three months and again after six months.

9. LOCATION

As advertised.

10. FLEXIBILITY

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working and job-sharing.

11. HOURS OF WORK

As advertised

What we give our staff

We value the people who work here - and we show that in what we offer. As well as things like annual leave and our workplace pension, working at Citizens Advice Swansea Neath Port Talbot means getting access to many benefits.

A commitment to your development.

We have a coordinated staff training and development strategy. This means that training will be provided both for your current job and for your development.

Equality and diversity at Citizens Advice Swansea Neath Port Talbot

Citizens Advice Swansea Neath Port Talbot is fully committed to stand up and speak up for those who face inequality and disadvantage. We want this to be reflected in the diversity of the people who work for us.

To help us achieve this, we aim to make our recruitment process as fair as it can be. We also offer support to disabled candidates to make sure no one loses out on a role because of their condition.

We judge the application, not the person. The select panel won’t see your personal details. This makes sure each person’s response is judged on its merits and not on their background.

Job Type: Full-time

Salary: £22,129.00-£23,023.00 per year

Benefits:

• Company pension
• Flexitime
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Swansea, SA1 1EE