Official Specifications
Role Overview & Mandate
Executive Summary
MAIN PURPOSE OF JOB To take responsibility for and manage the CHANEL account efficiently and effectively, promoting business...
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MAIN PURPOSE OF JOB
To take responsibility for and manage the CHANEL account efficiently and effectively, promoting business objectives as appropriate and ensuring that the team and the account achieve and exceed set sales targets by providing excellent customer service at all times.
RESPONSIBILITIES
1. Customer Service and Selling
- To provide outstanding customer service by identifying customer needs as well as further sales opportunities, matching benefits to needs as appropriate, using knowledge of CHANEL standards and products
- To create an enhanced sales experience for customers by taking them on a journey into the world of fragrance, using poetic descriptions when communicating CHANEL’S unique position as masters of perfumery, with our own “nose”, demonstrating technical expertise on all aspects of fragrance as well as an in-depth knowledge of Chanel’s rich heritage, offering information regarding the pure creativity and innovation as well as the Company’s total control of both production and quality of raw materials
- To ensure that the best levels of customer care are offered at all time, offering all customers the opportunity to join the customer database and keeping the information confidential at all times
- Maximise sales and customer service during locally planned “on counter” events
- Continuously work towards achieving and exceeding set retail sales goals, using link selling to introduce further products
- Build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity by using product knowledge and the steps of sale.
2. Technical Skills and Administration
- Continuous monitoring of the business as well as appropriate analysis of results to recognise areas of opportunity and growth in order to build and impact on the overall business
3. Personal Effectiveness, Motivation and Presentation
- To demonstrate enthusiasm for selling, flair for the product and excitement for providing customer satisfaction
- To present an appropriate appearance, ensuring that personal make up is to CHANEL standards, demonstrating current trends and adhering to the uniform and grooming policy at all times
- Encourage and maintain a clean, tidy, hygienic and professional work area, reflecting merchandising standards and guidelines at all times
4. Teamwork, Communication and Relationships
- To lead by example, motivating individual as well as team performance to reach/exceed set targets, demonstrating and encouraging reliability and flexibility as the business demands
- Effective liaison with Business Manager, Retail Development Manager, CHANEL Head Office as well as Store personnel
- To train and direct the team efficiently, organising motivational and informative team meetings and briefings regarding products and procedures as appropriate
5. Although comprehensive the job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Business Manager, Retail Development Manager, or other CHANEL Management.
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