Strategic and Commercial Operations Associate (m/f/d)

The Opportunity

We are building a world-class commercial organization to accelerate our growth and are looking for a Strategic and Commercial Operations Associate to help us build it. As a Strategic and Commercial Operations Associate at cargo.one, you'll be working with the newly formed Commercial Operations team to drive your own cross-functional projects across multiple areas such as Sales, Marketing or Product. The projects and responsibilities you’ll carry will depend on both the company needs and your strengths and interests.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

We are a remote company, but regularly meet in person, too. For this role, you can work from (almost) anyway in Europe, so please check which countries we can employ in on our careers page (https://www.cargo.one/careers)

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

What you’ll be doing:

We are growing rapidly across the globe and we need you to ensure our commercial processes scale with the team, supporting the commercial teams to acquire and retain happy customers. You will be helping this by:

• Taking responsibility for various project management activities, such as designing and implementing a new onboarding process for our users with Sales, Marketing and Product.

• Setting up sales and customer service processes to help us scale our operations and accelerate our growth.

• Proactively identifying issues (e.g. inefficiencies, friction points) in our commercial processes, systems and tooling to reduce friction in daily sales activities, and managing integration between tools, and implementing automation.

• We love numbers! You’ll be defining and analysing KPIs as well as their performance, and driving our strategy by enriching it with data.

• Providing training, documentation, and ongoing support for sales tools and processes to the relevant stakeholders.

• Partnering with the Head of Sales and Commercial Ops Lead to work on initiatives including territory assignment, segmentation, sales compensation, performance metrics, and more.

• Connecting key stakeholders and contributing teams (i.e. marketing, partnerships, product) to structure user feedback, develop processes to share insights with key stakeholders.

What you’ll need:

• You have gained 2+ years of relevant experience in fast-paced and high-performance work environments such as VC-backed start-ups, consulting or investment banking

• You want to grow personally and make an impact with your work from day 1

• In everything you do, you take ownership and get a kick out of exceeding expectations.

• You take the initiative and thrive working autonomously, with minimal supervision. In other words, you are willing to roll-up your sleeves and do what needs to be done

• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.

• You are precise, detail-oriented and reliable. In this role, small details of your work have a massive impact on the team's success.

• You are adaptable and a quick learner, have great analytical skills and a structured way of thinking - excel knowledge essential.

• You have great interpersonal skills and are not afraid to defend your opinions (and like using data to back them up!).

• You love being a generalist and have excellent multi-tasking skills to work on several topics at the same time.

• Your work attitudes include curiosity, proactiveness and creativity and you thrive when working conceptually which allows you to see the bigger picture and think strategically.

• You value building great relationships and trust with your team and managers.

• You are open to accepting feedback, generously giving your own in return.

Nice to haves:

• We work with Salesforce, Hubspot and Bigquery/Looker. Mastery of these tools will be valued highly

• You have experience working in marketplaces.

• Territory alignment, target setting, and/or commission modelling mean something to you.

We believe you’ll enjoy working here if:

• You value building great relationships and trust with your team and managers.

• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.

• You see working remotely successfully as a pioneering challenge which is constantly evolving.

• In everything you do, you take ownership and get a kick out of exceeding expectations.

• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.

• You see the value of giving and receiving feedback and incorporate this into everything you do.

• You are not afraid to voice your opinions and like using data to back them up

What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

Curious to know more?

Read more about connecting the world’s air cargo markets to make them more productive and successful.

Get to know Siena, Alex, and Bogna from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations.

View cargo.one latest news and some of our newest cargonauts from the industry.

Read about our latest partnership with Avianca Cargo.

Click here to view a video from one of our offsites.

Learn more about our latest award as the Air Business of the Year’ award in Logistics UK’s Logistics Awards 2022