Role Overview & Mandate
Executive Summary
About Careline365Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the...
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Sources: USCIS E-Verify & Home Office CoS
About Careline365
Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.
Despite going through an exciting period of growth, we still have that family company feel, where our employees are more like friends than colleagues. We provide a friendly and relaxing working environment across all departments and the successful candidate for any of our current vacancies will soon feel right at home.
Position:
About the role:
We are looking for energetic and enthusiastic Customer Sales Executive to join our customer focused team. With a close-knit supportive culture, the right candidate will be driven by targets, incentives and team success.
The main responsibilities for this role include:
- Management and conversion of lead generated inbound calls
- Being a product expert and brand ambassador, signposting customers to their personalised sales solutions
- Meeting and exceeding personal and team targets actively converting customer queries into orders.
- Up-selling additional products and services
- Existing customer engagement and service management
- Achieving the expected call quality & sales related targets
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Requirements:*
About the person:
To be a successful candidate for this role you must be able to demonstrate the following attributes, skills and experience:
- Able to provide a personalised sales experience
- Ability to self-manage and use own initiative to achieve sales
- Experience in selling, using different communication mediums: Teams, WhatsApp, email, telephone etc…
- Be self-motivated, able to act independently and as part of a team
- Be motivated by target achievement
- Be a strong communicator, confident in customer service and experience
- Exceptional customer relationship-building skills
- Have confidence in customer objection handling
- Have basic IT proficiency including Microsoft Suite
- Be commercially minded with an interest in business
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9) or a relevant University Degree
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Other information:*
About rewards and benefits:
Regular performance incentives.
Recent prizes include; PlayStation 5 Console, £200 Virgin Experience Voucher, Amazon Vouchers, Nintendo Switch, £200 Buy a Gift Voucher!
In return for your hard work, you will receive a competitive basic salary with fantastic company benefits including:
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Generous staff discount when you buy products from Zatu website or in their shop
- £50 Zatu voucher on your birthday after completing probation
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
If you are interested in this role please click on the apply button and we will be in touch shortly about your application.
Hours: Full-time - 37.5 Hours
Shift pattern: Mon - Fri, flexible start/finish times.
Salary: £19k to £24k + £1k on-call bonus.
Location: Bowthorpe, Norwich
Start Date: ASAP
C365INDH
Job Type: Full-time
Salary: £19,000.00-£24,000.00 per year
