Customer Service Representative

Job title:

Job Description:

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities.

The role is completely work from home based, with dedicated staff and management providing 24/7 support. Offering a competitive salary, with a bonus for working unsociable hours. Full training will be provided.

What you’ll be doing:

• You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services
• Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to
• You’ll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment
• Be a helpful and supportive team member
• Commit to your own personal development and demonstrate an eagerness to learn

What we’re looking for

• Strong customer service background
• Ability to deal with difficult customers
• Excellent communication skills, both verbal and written
• Customer driven with the ability to show genuine empathy
• Keen attention to detail
• Computer literacy and the ability to learn new systems quickly
• Desire to learn and develop

What’s in it for you?

• 23 days’ holiday in addition to all bank holidays, however holiday will increase with length of service, up to 27 days. You will also have the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to work from home

What we hope you’ll do next:

Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type: