Telecom & Network Engineer

Bytes Digital are looking for a network and telecoms engineer to join our friendly and ever-growing team in Clevedon, near Bristol.

Salary: Competitively commensurate with experience

Working Hours: 8:30 – 5:00pm Monday – Friday

Holidays: 25 + Bank Holidays

Benefits: Casual dress, paid-for training courses and qualifications available, work in a small team with the chance to make a real impact, casual team lunches and events.

About the Role

We’re looking for a network and telecoms engineer to join our Clevedon-based team. You will be supporting our customers across the UK with telephone and on-site support, being the first point of contact for any technical issues or queries.

• The day-to-day job role will include:
• Providing telephone support to customers
• Installing telecom and network solutions on site
• Diagnosing and solving telecoms and network problems
• Configuration and provisioning of network and telecoms equipment, both in the office and on-site, including:
• VoIP user provisioning
• CAT5 cable patching
• Access point configuration
• SIM and router configuration and provisioning
• Event WiFi solutions
• Working closely with the technical team and reporting to the Technical Services Manager
• Keeping the CRM and support ticketing software up to date
• Providing our customers with a prompt and friendly service throughout your daily duties
• Critical and analytical thinking, pragmatic problem solving
• Offering suggestions to help innovate and evolve our existing solutions and products, as well as offering insight into ways to forward the business

The role will involve working in the field–so willingness to travel (company Vehicles available) and work on site with other members of the technical team is required. The role will also include office-based work, configuration and technical support over the telephone.

We’re a customer focused team, and as an engineer, you will be responsible for delivering the best possible customer service to our client base, ensuring their communications and connectivity environments are running smoothly and effectively.

What we’re Looking for

The ideal candidate will be experienced with configuration and support of telecoms and networking equipment, including routers, switches, access points, desk-phones and their associated software/firmware.

The right candidate for this role will have:

• At least 2 years of network and/or telecoms experience
• At least 1x qualification pertinent to the job description
• Preferably at least 1 year of connectivity experience (broadband/4G/satellite)

The right candidate will be able to simplify complex problems, process projects into component parts, explore and evaluate them systematically. Have a mindset for problem solving and analytical thinking.

What we’re Offering

Successful candidates will benefit from a competitive salary, which will be commensurate with experience.

We pride ourselves in offering a flexible working environment to our team, helping you maintain a good work-life balance.

We’re a small team of driven and motivated individuals, and the right candidate will be able to make a real difference in the company they work for, being a “big fish in a small pond”.

There will be opportunities to forward your qualification sand expertise, with paid-for courses and training available across a wide range of services and solutions.

We also have non-compulsory, casual team lunches and events from time-to-time.

About the Company

Bytes Digital provide telecom and connectivity solutions to businesses across the UK. Our solutions portfolio includes 3CX, SIP Trunks, fixed and mobile broadband connectivity, event WiFi solutions.

Our small team, based in Clevedon, just outside of Bristol; have been providing technology solutions for nearly a decade—with customer experience and support at the heart of our beliefs.

Job Types: Full-time, Permanent

Salary: £30,000.00-£34,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Sick pay

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• Clevedon: reliably commute or plan to relocate before starting work (required)

Experience:

• Telecommunication: 2 years (required)
• IP networking: 1 year (preferred)

Work Location: In person