Fundraising Administrator

Butterwick Hospice Care Job Description and Specification

Job Title: Fundraising Administrator

Department: Fundraising & Communications

Location: Stockton with occasional travel across Teesside and Bishop Auckland

Salary: £20, 319 FTE

Hours: 37.5 per week

Reporting to: Supporter Care Team Leader

Job Purpose

As a key member of the Fundraising & Communications team, you will act as the main point of contact for our supporters as well as supporting the wider fundraising department with administrative tasks.

To process financial donations and keep accurate records on our CRM database, ensuring that all donors are thanked in a courteous and sensitive manner with a given time schedule.

Main Responsibilities

Processing donations from all income streams and channels, ensuring they are correctly recorded on our database.

Record and bank cheques, cash, and all electronic payments and donations including online donation tools such as Just Giving, Facebook Pay and CAF.

You will ensure we maintain data integrity by achieving a high level of accuracy when using our CRM.

Support the ongoing stewardship of our supporters to ensure they are acknowledged and appreciated to encourage long term support.

You will record data of fundraising activity using our Donorflex database, ensuring that each supporter journey is adhered to in a timely manner, delivering an excellent standard of communication.

Support the daily workload and preparation of acknowledgement and renewal letters and any other scheduled contact with supporters, whilst maintaining accurate records.

Follow GDPR and the charity’s data protection policy ensuring that we are only contacting supporters, how, when and about what they have agreed.

Work closely with the charity’s Finance department to ensure all income is allocated correctly.

Benefits:

· Enhanced Leave including Maternity, Paternity and Sickness

· Company pension membership

· 35 days pro rata holiday (Including Bank Holidays)

· Free parking

Closing Date: 12th March 2023. To discuss the post further or to arrange an informal visit please contact Hannah Stirling on 01642 628930.

Person Specification

Experience

Essential- Experience in administrative, customer service or community-based roles.

Proficient IT skills, including Microsoft Office.

Experience of being responsible for maintaining clear and efficient administrative systems and processes.

Desirable-Understanding of GDPR, data protection, Fundraising Regulations.

Experience of using a database or CRM.

Charity experience either paid or voluntary.

Knowledge & Skills

Ability to produce accurate and timely information.

Ability to communicate effectively and develop excellent working relationships.

Good organisational skills and the ability to manage time effectively.

Excellent level of numeracy and literacy skills.

Ability to maintain professional standards, implement policies, work to set standards and procedures and work to deadlines.

Personal Attributes

Desire and ability to support and uphold the values and philosophy of the Hospice.

Ability to take initiative and be a self-starter as well as working as part of a team.

Personal drive, enthusiasm and a willingness to learn.

Ability to maintain high levels of confidentiality.

Ability to display empathy and respond sensitively to supporters.

Able to lift heavy items adhering to manual handling regulations.

Full clean Driving License with own transport.

Job Type: Full-time

Salary: £20,319.00 per year

Benefits:

• Additional leave
• Company pension
• On-site parking
• Sick pay

Schedule:

• Day shift

Work Location: One location

Application deadline: 12/04/2023