Role Overview & Mandate
Executive Summary
The position of Desktop Support Engineer reporting to the IT Desktop Lead, is a technical support role in the IT department. This...
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The position of Desktop Support Engineer reporting to the IT Desktop Lead, is a technical support role in the IT department.
This position involves being at the front line of desktop support and working to maintain a high level of operational efficiency across the studio. This will consist of working with users daily to prevent and solve IT issues. The Desktop Support Engineer will work closely with the IT Desktop Support Lead and other IT Technicians and will be expected to support them in server-related and engineering tasks from time to time.
Responsibilities
- Provide first line technical support to users.
- Perform user and account administration in systems such as Office 365, Perforce and the Atlassian stack
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Set up workspaces and high-end hardware to accommodate new starts and visitors to the studio.
- Maintain and populate the asset inventory, processing new hardware as received
- Troubleshoot system problems, diagnosing and solving hardware or software faults
- Replace/Upgrade computer parts as required
- provide support using Helpdesk ticketing system and/or other communication channels i.e., Teams
- Set up new users' accounts and relevant software for new users
- Support the rest of the IT department in higher-level project and engineering tasks, as necessary
- Maintain IT equipment in meeting rooms
Requirements
- Ability to work onsite in our Edinburgh studio.
- Previous experience in a technical support role.
- Strong interpersonal communication skills in English (both written and spoken).
- High level of personal intuition – the ability to research and solve problems independently.
- Ability to specify and build desktop-grade gaming machines from scratch.
- A strong customer-service focus and mindset.
- Knowledge of basic networking concepts and topologies.
- Technical familiarity with Windows-based operating systems.
- General familiarity and awareness with gaming hardware is a plus.
- Exposure to Linux and MacOS is a plus.
Our Global Benefits & Perks
- Unlimited coaching & therapy — with Oliva, to support your mental health
- £500 annual Learning Budget — to spend on Learnerbly
- Stock Options — everyone owns a piece of our success
- Compassionate Leave — regardless of who it is, whether you've miscarried, or a lost a pet, you don't need to tell us why
- Birthday Present — £150 voucher or a charity donation
- Birthday Day off — to celebrate your birthday away from work each year
- Caregiver Leave — up to 5 days each year to support your loved ones
- New baby gift — £250 toward a meal delivery or cleaning service
- Remote Working Budget – for remote workers to get out of the house
- Pension scheme — to finance those golden years
- Socials — office & remote events, play sessions and company-wide parties
- And even more benefits based on your location!
If you're based in the UK
- 29 Annual Leave + 3 bank holidays - we're flexible with most bank holidays so you can use the time to celebrate what's important to you
- Long Service Days - 2 extra days added on your 2nd & 4th anniversaries with us.
- Private Medical Insurance - full cover with AXA
- Healthcare Cash Plan - Level 3 cover with Medicash
- Enhanced Family Leave - Primary caregivers; 13 weeks full pay, 13 weeks half pay, Secondary caregivers; 2 weeks full pay
- Cycle2Work Scheme - lease a bike through us and save on tax too!
- Electric Car Charging - electric car charging at our Port office in Edinburgh, Scotland.
About us
Build A Rocket Boy is developing EVERYWHERE; an experience with a breadth of unimaginable gameplay adventure.
We are a mix of industry leading veterans whose credits include some of the best selling and most loved games of all time. We're a creative digital entertainment studio with an open and progressive methodology, dedicated to delivering games of the highest calibre possible.If you want to feel comfortable, inspired, and appreciated in your work pursuits then come join us. We have offices in Edinburgh and Budapest and are happy to sponsor your relocation to one of these cities.
If you want to feel comfortable, inspired, and appreciated in your work pursuits then come join us. We have offices in Edinburgh, Budapest and consider WFH candidates.
