Official Specifications
Role Overview & Mandate
Executive Summary
Field Engineer Job Req ID: 3805...
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Field Engineer
Job Req ID: 3805
Posting Date: 09-Feb-2023
Function: Customer Service
Location:
740 Waterside Drive, Bristol, United Kingdom
Salary: £27,360
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
THE ROLE
Provide install, repair and maintenance services for business customers. You’ll have autonomy to organise your day how it best suits you, planning travel routes and timing.
You’ll be working at customers’ premises in Belfast to provide engineering support. This could be locations like schools, local government locations and healthcare providers. It’s a busy regions for BT, falling under the Public Sector Shared Network contract, so there’s always lots to engage with – both customers and technology.
The field team has grown consistently over the past three years and works closely together. Tools, a laptop and uniform are all provided. There will be a structured path for training to keep your skills sharp, along with recognising your personal areas of interest for learning and creating a path for that, too.
Your core duties include:
- Attend business customer sites to install, set-up and repair services
- Recommend solutions to improve customer services
- Guide customers through using BT products/services
- Provide deskside support for BT-supported equipment
EXPERIENCE REQUIRED
- Customer service skills
- Strong ability to self-organise and manage your time
- Able to explain issues/solutions to non-technical customers
- Work through problems logically
- Prior experience working with cabling & technical solutions, or strong interest to do so
BENEFITS INCLUDE
- Options including childcare vouchers, private healthcare, season ticket loan
- Purchase discounted BT shares
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- Discounted products including broadband and BT Sport
- Access to 100s of retail discounts including the BT shop
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
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