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Executive Summary
Electronics Delivery Agent Job Req ID: 15450...
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Electronics Delivery Agent
Job Req ID: 15450
Posting Date: 04-May-2023
Function: Engineering
Location:
Assembly, Bristol, United Kingdom
Salary: Attractive Salary + Bonus
Working Style: 3 Days Office, 2 Days Anywhere
About the role
Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites.
We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.
We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.
In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this.
We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.
We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.
In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this.
What you'll be doing
- Working within one of the following 3 areas – power, radio & electronics to create a fluid, monthly plan of work in line with demand owners forecasts and capacity within the field. Making use of effective reports and systems to undertake RCA
- Proactively raise awareness of mis-balance in demand to forecast and agree corrective action with relevant stakeholders.
- Identify performance concerns and work with team and/or alone to undertake structured problem solving to continuously improve Plan performance and accuracy.
- Ensure all tasks (including backlog) in the plans are correctly dated. Undertake task dependency analysis and progressing tasks to a fluid status in line with plan delivery and customer expectation.
- Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met.
- Ensuring that mandatory compliance routines are delivered by their target dates by using various power reports.
- Working closely with power policy teams and PIRM administrator to ensure power routines progress into the monthly plans.
- Occasionally building tasks and supporting new initiatives in the power space in conjunction with power policy teams.
- Track programme dependencies and delivery, using physical trackers & systems to manage the fluidity of work in line with customer expectation, field supply & Forecast. Engaging both field and support teams to drive programme success.
- You will also gain the opportunity to learn and excel in Radio as you progress in your current role.
What you'll bring
We are looking for someone with the right attitude and willingness to learn. If you have some of the following skills and ability to learn the rest of the required skills then this is the right opportunity for you, as we believe that everything can be learnt and taught.
- Be conversant with the latest Microsoft packages.
- Understanding of Technology systems and how they link together including engaging with ASG – (support )teams to proactively rectify issues before/as they arise. (fos / swdt / wfmt / fieldschedule )
- Good to have experience with data analysis / Big data
- Stakeholders management skills
- The ability to actively participate in the development and implementation of best practice solutions that enables continuous improvement.
- To be able to confidently participate and facilitate both virtual and face to face meetings
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
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