Official Specifications
Role Overview & Mandate
Executive Summary
BT Credit Controller Job Req ID: 10419...
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BT Credit Controller
Job Req ID: 10419
Posting Date: 19-Apr-2023
Function: Corporate Functions
Location:
Bramhall, Stockport, United Kingdom
Salary: Attractive salary and benefits package
Credit Controller – Hybrid / Stockport (3 office days, 2 remote) – Attractive salary and bonus
Do you have excellent customer service and relationship building skills?
Do you have excellent organisational skills and the ability to prioritise, manage and collaborate?
If so, BT are looking for a Credit Controller where we’ll empower you, to empower our business units.
As a member of the Managed Collections Team within Group Customer Billing & Assurance, you’ll be responsible for cash collection and debt reduction against an assigned portfolio of accounts. You’ll educate customers to make payment by the due date, encourage our preferred payment methods, and ensure any barriers to payment are resolved to facilitate payment. You’ll be working with other teams to provide a seamless service to our customers, utilising a rang of shared support services, and delivering a brilliant customer experience.
What’s in it for you? What are the benefits?
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:
- Tailored training and development opportunities to continue to build your career
- 10% on target bonus
- 25 days’ annual leave (not including bank holidays)
- Pension scheme - you contribute 5%, BT contributes 10%
- Discounted BT broadband and BT Sport, BT TV and Mobile
- Share option schemes
- Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you
What will the role involve as our Credit Controller?
- Contacting customers by telephone (preferred) or email, securing payment commitments, negotiating, encouraging preferred payment methods, and educating customers to improve payment patterns to minimise overdue debt.
- Investigating and resolving payment related queries in a professional, timely and quality manner.
- Escalating cash risks for intervention within BT and the customer’s organisation to avoid late payment/poor customer experience.
- Meeting set targets for cash collection/overdue debt, quality, and customer experience
What are we looking for in our Credit Controller? You may have a variety of the below;
- Background and experience in Customer Service, B2B Collections or Credit Control experience is great to have.
- Great communication skills with strong written and verbal competency.
- Confident decision maker, able to display tact and diplomacy and reasonably defend decisions where required.
- Experience of dealing with inbound customer calls/complaints via telephone and subsequent call handling/resolution required.
Who are the Corporate Functions division?
Corporate Functions help deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services, and buildings. We also oversee our legal, regulatory and compliance obligations too.
Working hours; 37.5 (Monday to Friday)
Location; Stockport with flexible smart working
How to Apply
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.
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