Official Specifications
Role Overview & Mandate
Executive Summary
Account Director Job Req ID: 14346...
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Account Director
Job Req ID: 14346
Posting Date: 8 Jun 2023
Function: Sales and Commercial
Location:
Assembly, Bristol, United Kingdom
Salary: Competitive plus benefits
Location: Bristol or Cardiff
Why this job matters
The Account Director is responsible for profitably retaining, developing and growing the Wales and South West region’s most valuable and complex customer accounts. As an exemplar within the BT sales community, you’ll agree strategic account development plans to achieve desired results on behalf of your customers. You’ll build, motivate, and lead virtual teams within BT, your customer, and external partners, to deliver excellent customer experience. You’ll demonstrate leadership behaviours and play an active part in supporting your manager and mentoring junior colleagues.
What you’ll be doing
- Achieves and exceeds sales goals, maximising profit for BT, transparently managing risk and issue resolution/escalation, resulting in exemplary customer satisfaction and increased Net Promoter Score within your accounts.
- Nurtures exemplary multi-layer relationships with customers, demonstrating in-depth knowledge of their business and decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner.
- Develops a strong understanding of the customer’s requirements, creating a transformational roadmap defined within robust and actionable Account Development Plans, accurately describing the competitive landscape and how BT is positioned within it.
- Gracefully leads virtual team, ensuring all members (internal and external) understand their responsibilities, and deliver against your Account Plans
- Takes responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition.
What we'd like to see from you
- Proven sales experience, with significant experience negotiating and selling high-value services and contracts at board level.
- Excellent stakeholder management and relationship-building skills with both internal and external partners.
- A high level of commercial acumen.
- The ability to work under pressure, whilst gracefully motivating your aligned team to deliver.
- A never-ending commit to learn and understand more about BT, your customers, and the market, whilst willingly supporting junior team members in their development.
The skills you’ll need
Customer Relationship Management
Account Planning
Business Development
Consultative Selling
Issue Resolution
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Family private healthcare
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
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