Robotic Process Automation

Robotic Process Automation (RPA) Professional - Analyst

• Working closely with subject matter experts across the business, you’ll fulfil a Business Analyst / Process design type role, within an RPA context.
• You’ll help to discover and qualify internal processes that make good candidates for RPA, are supported by a robust business case and are aligned to wider Enterprise strategy and priorities.
• You’ll capture requirements, map business processes and convert them into RPA process design documentation, highlighting opportunities to improve or adjust the process, to better fit an RPA solution.
• You’ll follow the RPA delivery lifecycle and produce high quality, standardised documentation to support the delivery of automations.
• You’ll build and maintain solid relationships with project sponsors, process owners, subject matter experts, sales enablement teams and all key projects stakeholders, with a keen focus on transparency and great communication, often acting as a conduit between these stakeholders and the RPA Developer.
• You’ll provide project and program management support for the E2E delivery of our automations, facilitate operational readiness and ensure projected benefits are realised after launch.
• You’ll contribute to the evolution of our service through maintaining and improving our live automations, measuring the impact of any automation changes on process efficiency and customer experience.
• You’ll drive process excellence through BI analysis, insights and recommendations to Operational Leads.
• You’ll bring new ideas to the table on how we can optimise our own efficiencies, improve our discovery and design engagement and broaden our pipeline of opportunity.
• You will be willing to learn new intelligent automation technologies and help shape the Enterprise automation strategy going forward.

• Skilled in Business Analysis and Business Improvement tools, techniques and methodologies. Able to formulate and manage a business case for automation, calculate and track automation benefits.
• Skilled in Business Process Modelling tools, techniques and methodologies. Able to understand the as-is state, define the to-be state and identify improvement opportunities
• Accomplished program or project manager, with great communication skills and comfortable managing a wide range of stakeholders.
• A proven technical and logical mindset, with the ability to understand and apply complex automation solutions.
• Mandatory – Relevant experience as a Process Designer, Business Analyst or Business Improvement
• Mandatory – Program and Project Management with strong experience of building and sustaining effective and trusted relationships with project stakeholders of all levels.
• Preferred – A basic knowledge of RPA technology, principles, methodology and tool sets, especially Blue Prism.
• Preferred – Experience delivering process improvements in a technical and digital context, using automation solutions.

• Competitive salary
• 10% on target bonus
• 25 days annual leave, plus bank holidays
• Pension scheme (5% from you, 10% from BT)
• Flexible benefits
• Employee discounts (50% off EE for you, 30% off EE for friends & family and discounted BT broadband & TV)