Official Specifications
Role Overview & Mandate
Executive Summary
Great that you're thinking about a career with BSI! Job Title: Live Chat Agent Location: Milton Keynes...
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Great that you're thinking about a career with BSI!
Job Title: Live Chat Agent
Location: Milton Keynes with hybrid working
Salary: Up to £24k basic + bonus + benefits
We are looking to recruit a Live Chat Agent to join our existing Marketing Team based in Milton Keynes on a full-time, permanent basis.
About the role:
In this role, you will be the first point of contact for potential clients who visit our website and other social media platforms. You will be responsible for helping prospective clients find the information they need in a timely and effective manner whilst generating initial enquiries into sales leads.
Key responsibilities include:
- Day-to-day cover of web chat and other associated platforms
- Ensure clients are responded to efficiently and accurately
- Continuously act as a BSI ambassador and ensure all clients receive the best customer experience
- Engage with internal colleagues across sales and marketing teams
- Supporting the sales function in the achievement of sales results in-line with departmental objectives
- To ensure offline message are handled promptly and appropriately
About you:
- Excellent communication skills at all levels including presentation skills
- Proven experience in a customer centric role
- Excellent networker and relationship builder
- Ability to conduct research using; CRM, internal/external data and the internet
What we offer:
We offer a highly competitive salary with; 27 days annual leave plus bank holidays with the option to buy additional days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style.
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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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