IDP Support Technician

Full Time, Fixed Term for 12 months

Do you have what it takes to ensure the smooth running of systems, applications and services for The British Library?

Would you like to work with a wide range of people from different teams and departments to help deliver and improve services?

You could be part of something you can feel proud of while enjoying the benefits of working in the public sector……

The British Library are seeking a Support Technician for the International Dunhuang Project (IDP), a large-scale international collaboration connecting partner institutions in Europe, Asia and the US with collections related to Dunhuang and other archaeological sites in China and Central Asia. All partners share the ethos of making the items under their custodianship freely available online on the same platform (www.idp.bl.uk).

Since 1994, the British Library has played a key role in the development of IDP, and this is an exciting opportunity to be part of this by contributing to the delivery of its major activities by providing essential technical support to the IDP technical environment.

You will work as part of the Technology Operations department monitoring performance and the timely delivery of support across the IDP application landscape.

You will also work closely with colleagues responsible for the IDP in the Asian and African collections department, liaising with the IDP international partners to coordinate any technical issues, and with third-party providers/consultants in relation to the IDP environments.

The ideal candidate will be driven and enthusiastic about joining the IDP programme, willing to learn new skills, and committed to follow best practice principles and corporate standards.

We work in a hybrid environment, averaging one day a week onsite, however, we let you decide what works best for you, e.g. 3 days onsite one week and the next 2 weeks working from home. We are very much delivery and outcomes focussed….

About you;

• A track record of solving problems
• Can demonstrate an ability to communicate effectively with multiple stakeholders, with effective communication both orally and in writing, with colleagues, clients and customers
• Good time management and organisational skills

• Takes initiative and works adaptably and flexibly unsupervised to achieve own objectives
• Contributes to the collection of Technology operations metrics
• Works within Technology technical standards
• Is able to interact with other service providers and C&C representatives on a regular basis in order to report on services delivery, to discuss and respond to Customer feedback
• Willingness to learn new skills and adapt to changes

We will take care of you with:

• Flexible Working with the opportunity to take up to 20 days additional leave per year
• 25 days annual leave, plus 2.5 privilege days (and Bank Holidays on top!)
• Employers Pension Contribution of 26.6%-30.3%
• Free parking when onsite at Boston Spa
• Free access to Training Courses to upskill yourself
• Free Medicare Scheme

As one of the world’s great libraries, our duty is to preserve the nation’s intellectual memory for the future and make it available to all for research, inspiration and enjoyment. At present we have well over 170 million items, in most known languages, with three million new items added every year. We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We make our collections and programmes available to all. We operate the world’s largest document delivery service providing millions of items a year to customers all over the world. What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere.

In return we offer a competitive salary and a number of excellent benefits. Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes a minimum of 26.6% (this may be higher dependant on grade. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays.

For further information and to apply, please visit www.bl.uk/careers quoting vacancy ref: 04429

Closing date: 05 March 2023

Interview date: 22/23/24 March 2023

We are unable to provide sponsorship under the UK Skilled Worker visa for this role, as it does not meet the eligibility criteria required for this immigration route

Disability Confident

We are a Disability Confident employer, and make a commitment to recruit and support disabled people. We guarantee an interview for disabled candidates who meet the minimum (essential) requirements for a vacancy