Senior Manager, Customer, Terminal 3

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

ROLE INFORMATION:

Are you an inspirational leader that enjoys working in a fast paced, dynamic environment? Are you a big picture thinker, able to drive both people and operational performance?

An exciting opportunity has arisen to become a key member of the Leadership team at Terminal 3. The role’s purpose, to lead the customer team in delivering a safe, punctual and word class operation.

The ideal candidate will thrive on a challenge and be motivated by leading a team of shift managers and customer agents to fulfil their potential and in turn deliver for our customers.

Your daily focus to ensure that the team deliver exceptional standards of customer satisfaction, operational performance and drive continuous improvement. This will be underpinned by an uncompromising focus on safety and delivery against financial parameters.

You will promote high levels of engagement by developing a highly engaged working environment, where colleagues are recognised and feel empowered.

You will be instrumental in driving and influencing the vision. Exceptional stakeholder management will be key to forming effective working relationships and achieving longer term strategic success.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities