Role Overview & Mandate
Executive Summary
Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they...
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Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.
But we're so much more than our platform. Although we've recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you'll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.
Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune's Best Small and Medium Workplace in New York, #5 on Fortune's Best Workplaces for Millennials in the US, and #11 on Fortune's Best Medium Sized Workplace for Women in the UK.
You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.
WHAT WE'RE LOOKING FOR
We're looking for an experienced Localization Project Manager to join the Growth Program Management & Strategic Operations (GPSO) team at Braze. This EMEA based role will work cross functionally, and globally, to support business critical localization needs. You will be responsible for delivering and maintaining projects efficiently from start to finish.
As the EMEA Localization Project Manager you will own core product and marketing asset translation coordination, as well as partner with stakeholders on technical integrations with our translation management platform and various engineering groups. You will work with virtually every department at Braze including Sales, Product Marketing, Training and Enablement, Product Management, Engineering, Support, and others to collaborate and promote globalization and localization best-practices and strategy rollout.
In addition, you will help to manage a burgeoning localization process by participating in everyday tasks such as meeting with regional stakeholders to identify language/localization nuance , and updating localization playbook processes. Communicating regularly with key stakeholders will be required, as well as managing relationships and deliverables with localization vendors. You will play a critical role in delivering on an ambitious localization program roadmap to support your assigned regions at Braze.
Finally, you will report to the Localization Program Manager to ensure that impactful project and business decisions are made. You will be responsible for managing, leading, and meeting your targeted project goals and OKRs which will be created and reviewed quarterly. These will be measured against the localization program metrics, objectives, and results to ensure strategic alignment across the business.
WHAT YOU'LL DO
- Coordinate, lead and manage top priority localization projects in your focused regions and locales as Braze expands our global footprint
- Work with the newly formed Braze Go-To-Market team on strategic expansion efforts to weave into our overarching localization strategy
- Help to build modern and innovative localization processes from start to finish by working on playbooks, maintaining style guides and glossaries for your assigned regions and locales
- Collaborate and build out Translation Management System (TMS) workflows by documenting regional team and project level nuances
- Ensure on-time delivery of localization projects and integrations for required releases by working directly with localization vendors and stakeholders such as Product, Sales and GTM
- Ensure best-in-class linguistic and functional quality by tracking and reporting on key metrics per project across your supported regions
- Identify opportunities for continuous improvement within localization at Braze
WHAT YOU HAVE
- An experienced localization project manager, ideally within the SaaS or tech industry, with 5+ years of experience
- First-rate project management skills, including the ability to balance multiple, sometimes competing, priorities with tight timelines
- Firm grasp of and ability to communicate risk management scenarios
- Excellent written and verbal communication skills, including the ability to target communications up, down, and across the organization and to external partners
- Bonus if you can speak multiple languages, or are Localization PM certified, PMP or CAPM certified
- You have strong communication, collaboration, organization, and persuasion skills, specifically in multi-matrixed organizations with competing priorities
- Systems thinking and a strong sense of ownership to drive complex projects with interdependencies
- Direct experience managing both Product and Marketing localization projects
- Understanding of Translation Management System tools and machine translation strategies for optimization
WHAT WE OFFER
From comprehensive benefits to remote availability to flexible time off, we've got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
