Matchmaker

Job Ad Title: Matchmaker

Contract Type: Permanent

Hours: Monday – Friday, 9am – 5.30pm

Location: Shere, Surrey GU5 & Home

Industry: Luxury market – dating

Salary: £32,000 + success bonus

At Bowes-Lyon Partnership, the client experience is everything. We offer a high-end matchmaking service, delivering a luxury bespoke service with integrity and discretion. Established in 2009, we have created a leading reputation for our company and service and we are looking for a Matchmaker to manage our successful, high-profile, eligible clients, as the business expands.

Why apply for this role?

• This is a full time 37.5 hours/ week Matchmaker role.
• Twice yearly member retention bonus
• Commission on sales leads
• Hybrid working between Surrey Office, very occasional London Office visits and home.
• Unlike large organisations, being in a fast-paced small business, you get to be an integral part from the start. We want you to use your initiative and have real responsibility.
• The work is varied, dynamic and fun. You will be working directly with the founder and MD, Hayley, and other matchmakers in the team.
• 25 days holiday + Bank holidays
• Pension

What are the requirements?

To deliver excellent client service, which puts genuine matches at the heart of everything you do. Removing Hayley from the day-to-day service delivery, so she can build and grow the business.

Key tasks include:

• Matchmaking - This position's primary focus is to search, identify, matchmake and introduce our members, within our existing portfolio of eligible singles. You will be responsible for your client group, as well as contributing to the wider team, company values and business goals.
• Organisation - Arranging client introductions from introduction through to in-person dates.
• Communication - Building a rapport with each individual client, becoming a trusted confidant, and communicating on a weekly basis.
• Administration – Managing client profiles, edits, and updating records and systems as their journey progresses.
• Sales – expanding sales opportunities by responding to new enquiries, picking up the telephone and speaking to new potential members, encouraging people to make appointments with our Sales team and to visit us at our offices.
• Marketing – contributing to marketing campaigns, working with the team to create innovative ways to recruit new members and expand our reputation within the industry. Being aware of industry activity and developments to keep us ‘ahead of the game’ and to enable us to stand out from our competitors.
• Coaching – guiding and supporting our clients towards a successful long-term relationship

Key skills Required:

• Excellent Communication: A confident, positive manner in person and on the telephone.
• Tech Savvy: Ability to work with systems and processes to keep track of all the dating journeys of our clients.
• Proactive: You need to be the type of person who gets joy out of getting things done. You use your initiative. You enjoy prioritising and completing a list of daily tasks.
• Flexible: You are happy to work at a fast pace and can adapt to changes with ease. You want to take ownership over what you do, and do it to the best of your ability, consistently. If you don’t know, you will ask, you're a fast learner and happy to change and adapt.
• Positive Attitude: An optimistic, energetic outlook, inspiring hope and enthusiasm for your clients dating journey.
• Love: You must love ‘love’ and be passionate and excited about finding the best possible match for your client.
• Meticulous Attention to detail: You are a magnet for spotting errors and corrections, and have personal pride in the aesthetic of your work.
• Experience: in high-end customer service roles, the luxury market (preferred), possibly suiting someone with previous recruitment/head-hunting experience.

To learn more about the business please visit: www.bowes-lyonpartnership.co.uk. To apply for the role please email natalie@bowes-lyonpartnership.co.uk your CV, and a reason why you’re applying, in an email with the subject “Application for Bowes-Lyon Matchmaker role”.

We are looking to bring our new team members on board over the summer, but we will spend the necessary time to find the best fit, both in abilities and culturally.

Really looking forward to hearing from you.

Natalie Davey
Operations & Team Lead

Job Types: Full-time, Permanent

Salary: Up to £32,000.00 per year

Benefits:

• Free parking
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Performance bonus

Application question(s):

• What exactly in your experience makes you the ideal fit for this role?
• Do you live within 45 minutes of Shere, Surrey?
• This is a hybrid role but you will be required to work from the office 3 days a week. Are you willing to do this?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Guildford

Application deadline: 21/05/2023
Reference ID: Matchmaker Surrey