IT Support Engineer

If you have a passion for providing outstanding customer service combined with a keen interest in technology, this is your route to a rewarding career as a tech professional! With the opportunity to achieve accreditations with the likes of Microsoft (Azure, 365 and more..) Cisco, Juniper and other technical world leaders, we’re looking for a motivated and confident individual to join our busy Service Operations team. Employee training and development is fundamental to our success, it’s a key reason why we are able maintain our consistent growth and 10-year average length of service. By continually investing in our people, we’re also able to offer significant opportunity for progression across the entire business.

Previous IT experience is NOT essential, as full training will be provided

As a member of our Service Operations team, you’ll receive structured training to ensure you can provide customers with the best advice and guidance every day. With progression, you’ll have the opportunity to specialise in an area of business you are interested in, whether that be cloud platform and data, cyber security, productivity and collaboration, or connectivity.

What you’ll be doing:

Working collaboratively within a supportive team, you’ll deliver outstanding technical guidance across a wide variety of businesses and technologies. With no two days the same, you’ll make a difference by providing the very best customer service every day. You will be responsible for:

• Delivering high levels of customer service and technical support
• Acting as the main point of contact for our customers, providing expert advice and guidance
• Resolving issues and requests efficiently to maintain our outstanding rectification times
• Configuring customer requirements and identifying appropriate solutions
• Owning the lifecycle of Incidents, Service Requests and managing the allocation to resolver groups as appropriate.

What we need from you:

• Excellent communication and listening skills
• The ability to prioritise and manage a busy workload
• A talent for solving problems
• Desire to learn with a drive for continuous development
• A positive attitude and an appetite to succeed

What we'll give you:

As well as a competitive salary, generous holiday allowance and enhanced matched Company Pension scheme, we offer a variety of other benefits including:

• Training and development — We recognise personal strengths by tailoring training and development to each employee, giving them the tools to build a rewarding and progressive career
• Private medical insurance — We offer access to comprehensive private healthcare as well as an integrated wellness programme, proactively supporting our people's overall health and wellbeing
• Mental health support — We support mental health awareness with access to a 24/7 Employee Assistance Programme, training, and courses on wellbeing and building personal resilience
• Hybrid working — Once established, we offer the option to work from home two days a week
• Financial health — To ensure you’re protected when you need to be, we offer schemes such as Income Protection and Life Assurance. We also offer discounts on cinema tickets, days out and more!
• Social events — One way of saying ‘thank you’ is through our annual get-togethers, including the summer and winter parties, where our people have a fantastic time catching up. Check out our Careers blog to find out more!
• Looking after our planet — We help our people reduce their carbon footprint through our Electric Vehicle Scheme and Cycle to Work Scheme
• Giving back to the wider community — Each year, we encourage our employees to take part in a fundraising challenge of their choice and reward their efforts with significant sponsorship through our Community Fund
• Office space — Our modern, refurbished office space has free on-site parking and brand-new recreational space. If you’re the competitive type, how about a lunchtime game of pool or table tennis?

We’re proud to be a Disability Confident Committed Employer, giving the assurance that our recruitment process and progression opportunities are inclusive and accessible for all.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: One location