Role Overview & Mandate
Executive Summary
Join the Birch Community in Selsdon as Event Planner. Who are Birch Selsdon? We’re glad you asked! Birch...
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Join the Birch Community in Selsdon as Event Planner.
Who are Birch Selsdon?
We’re glad you asked! Birch is challenger hospitality brand that believes in putting wellness, craft, and nature at the heart of everything we do. Birch creates spaces where you can rest, explore, connect, work, taste, move or dance as you wish – all in one place.
Each space is designed to act as an escape from urban living, a chance to release and reset, free from the judgements, expectations, and constraints of daily life. Employing art, food, health (mind & body), craft, music, and nature as our brand pillars, think Summertime pool parties at the Lido, ceramics workshops in our in-house pottery room or a boutique spin class in our Wellness Centre.
Birch Selsdon and the team would love to welcome you on this journey.
Birch Selsdon has 181 sleeping spaces, working destinations, 2 restaurants, one all day Dining and one fine dining restaurant. a selection of bars, wellness centre, pottery, craft destinations and lido, along with our 200 acres of rewilded land, where cows, pigs and deer roam free, and our horticulture team grow fruit, vegetables and herbs that will be foraged to use across the site. What really makes Birch special is our people, aligned to lovingly take care of the land and hotel that we are the ambassadors, and custodians of.
Are you ready for an adventure?
This role is a key one for the team as you will be coordinating the sales activity and supporting the Proactive and Reactive teams, this is the eyes and ears of the office and is a dynamic role with a lot of room for growth.
This role is responsible the planning of our social events and corporate events, it requires a real client relationship driver, nurturing these relationships to create and coordinate successful events.
Key Responsibilities & Duties
- Taking phone calls and managing diaries for the team
- Sharing requests and leads with the correct team members / department within Salesforce and the events inbox
- Lead on planning of social/corporate events from contract through handover to operations.
- Liaising with the client to coordinate all aspects of their event, keeping them updated on all developments and proactively actioning requests
- Developing an excellent rapport with all clients, maintaining communication with them throughout the event coordination and execution, and exceeding guest’s expectations
- Coordinate and monitor event timelines and ensure deadlines are met
- Calculate event budgets and ensure they are adhered to, and ensure all pre-payments are received before events taking place according to contract.
- Coordinate event logistics and ensure Health & Safety guidelines and hotel access times are adhered to
- Function sheet management using Delphi
- Ensure all event details are communicated seamlessly to other departments
- Anticipate guests needs, respond promptly with the request
- Develop extensive knowledge of contracted products and service
- Conduct Menu Tastings for clients
- Attend internal menu and wine tasting assisting Head of Events and Executive Chef on menu seasonal updates
- To actively promote and upsell the services and facilities available to guests within the hotel
- To maintain strong relationships with key suppliers
- To foster relationships with the staff, management, and corporate clients
- To attend to any guest problems bought to your attention either directly or through the Events Manager, Head of Planning or Other HOD’s
Must Haves:
1 + years in a similar role
Ability to prioritize and organize work assignments, have timely follow up and execution
Knowledge of Delphi preferable
Good financial understanding
A positive attitude and team player mentality
An eye for details and creativity for events
Key words
Positive
Energetic
Kind
Calm
Confident
The Perks
- Working amongst friends
- A collaborative, supportive work environment
- A place where your opinions and views are welcome and appreciated.
- Access to fresh air and open spaces
- The ability to be part of the founding team to shape a new brand and be part of its continuous evolution.
- Free Gym Membership
- 30% discount across all food and beverage outlets in all Birch Hotels
- Stay with us from £65.00 Bed & Breakfast in all Birch Hotels
- Learn a new hobby in our pottery studio
- Holiday that increases with your length of service (up to 5 additional days)
- Use the Lido to get your laps in or relax in the sun.
- Party with Birch in our Birch Team Socials where we kick back, relax and celebrate
- Discounted treatments in our wellness centers
- Cycle to work and tech schemes
- Healthy and nutritious meals on duty
- Plus Many Many More!!
