Role Overview & Mandate
Executive Summary
About The Role Main Purpose of Role Reporting to the Contract Manager, the role holder...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
About The Role
Main Purpose of Role
Reporting to the Contract Manager, the role holder will ensure the security and safety of all airport users. They will ensure that exceptional service levels are provided to our client and customers and carry out the appropriate defined security processes and procedures in accordance with our policies, Vison and Credo.
Our credo describes what matters most to us. We live our credo every day.
PEOPLE FIRST
- Be a role model for positive attitude and respect for our colleagues, client and customers;
- Carry out security ID, boarding card, vehicle checks and physical searches in line with Civil Aviation Authority (CAA) standards;
- Interface with relevant internal and external stakeholders and positively promote the Airport;
- Maintain a proactive dialogue with internal and external customers, responding to feedback appropriately.
THE BASICS
- Reinforce our vision to always be our clients “partner of choice”;
- Undertake foot and vehicle patrols of operational areas and designated routes;
- Maintain a log of all incidents and provide written and verbal reports to the Contract Manager;
- Advise the Contract Manager of any security occurrence or system failure and identify and report any situation of potential risk or concern affecting security;
- Maintain, operate and test security equipment and report any failures or performance deterioration;
- Comply with local Aviation Security operating procedures, working practices and protocols;
- Successfully complete mandatory CAA training;
- Adhere to performance standards which deliver client and customer expectations;
- Ensure adherence to all legal requirements;
- Actively contribute towards the achievement of our strategic and operational targets and overall business aims.
ADAPTIVE & AGILE
- Respond to emergency incidents following the agreed procedures;
- Operate the airport’s Control Centre and co-ordinate emergency situations;
- Manage traffic and evacuation of the terminal building during fire alarms and security threats;
- Actively contribute to a high-performance culture and embrace change;
- Work closely with colleagues and management to discuss actions, innovations and challenges;
- Understand and adapt to the varying needs of our business;
- Be fully flexible to support the rostering requirements to fulfil the operational requirements of the airport.
IMAGINATION
- Identify and propose new ways of working with colleagues and the management team;
- Participate in a culture of continual improvement by fully participating in the success of our business and self-development through our Pathway to Success programme.
SOCIAL VALUE
- Actively support and encourage a culture of social responsibility;
- Actively encourage a green agenda across our client site;
- Participate in events that support local charities.
EARN TRUST
- Demonstrate and encourage trust, integrity and collaboration with all our colleagues and our client;
- Build and maintain positive relationships to ensure the delivery of exceptional services and to safeguard our current and future business requirements;
- Build trust with every action and contact with our colleagues and clients.
Person Specification
Area
Essential Criteria
Desirable Criteria
Qualifications
- GCSE/ O’ - Level Maths & English or equivalent;
- Full clean driving licence.
Knowledge and Experience
- Demonstrable track record/experience in a customer facing role;
- Ability to work in a demanding and high compliance role;
- Managing challenging situations;
Skills and Abilities
- Developing and sustaining effective working relationships;
- Computer literate;
- Communication and interpersonal;
- Persuasive, enthusiastic and tenacious;
- Attention to detail;
- Working under pressure;
- Problem solving and decision making;
- Working as part of a team.
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
