Official Specifications
Role Overview & Mandate
Executive Summary
To help customers identify and purchase a new home and ensure they receive an exemplar service...
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To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Sales Team Leader and assisting the line manager in dealing with enquiries, managing customers’ expectations and demonstrating our KPIs
Key Responsibilities
- To maintain sales targets on the project in accordance with the business forecast and budget
- Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
- To ensure compliance with Sales Department processes, procedures and reporting
- Adhere to Group Health and Safety standards
- Act in accordance with company Culture and Values of ‘Our Vision’ commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live
- Qualifying enquiries and booking and confirming appointments
- Dealing and supporting agents, introducers to close deals, building and maintain relationships.
- Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the International market
- Liaising with buyer, agencies and client solicitors to ensure deadlines are met and queries answered
- Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets
- Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
- Demonstrate the highest level of professionalism at all times and with everyone you comes into contact with.
- Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
- Provide exceptional customer service to all you come into contact with
- Proactively manage every customer so each customer is more than very satisfied with the service they receive
- Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels
- Manage and check all documentation required to ensure consumer code compliance.
- To liaise with the project and customer service departments as required
- Proactively work to devise and suggest new marketing ideas to drive new lead generation for the developments.
Skills, Knowledge and Expertise
- Experience of similar residential schemes or property industry is required.
- IT literate with using Microsoft office, Outlook, Excel.
- Comfortable with conducting virtual appointments for the development
- Strong interpersonal skills and presentation skills
Personal Specification
- Proactive, self-driven, results-oriented with a positive outlook
- Having the right attitude, transparency
- High degree of personal loyalty & integrity
- Keen to deliver exceptional customer service
- Flexible and reliable
- Credible, and comfortable in dealing with a wide variety of stakeholders
- Reliable, tolerant, and determined
- Team player
- Empathic communicator, able to see things from the other person's point of view
- Well-presented and business like
About Berkeley Group
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.
Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.
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